UNAR Communication Skills 3

Question 1

When communicating with a resident who has Alzheimer's disease and is confused, you should:

Accepted Answer

Use simple, short sentences and a calm tone

Answer

Simple, short sentences and a calm tone reduce confusion and anxiety in residents with cognitive impairment.

Question 2

A resident from a different cultural background refuses direct eye contact during conversation. The nursing assistant should:

Accepted Answer

Understand this may be a cultural norm and adjust accordingly

Answer

Eye contact norms vary by culture; what is respectful in one culture may be considered rude or disrespectful in another.

Question 3

A resident who speaks limited English is trying to communicate pain. The best first action is to:

Accepted Answer

Use a pain scale with pictures and alert the nurse

Answer

Visual tools like a picture-based pain scale can bridge language barriers; alerting the nurse ensures proper follow-up.

Question 4

When a resident with aphasia is attempting to communicate, the nursing assistant should:

Accepted Answer

Be patient, give extra time, and use yes/no questions

Answer

Aphasia affects speech production or comprehension; patience, extra time, and simple yes/no questions support communication.

Question 5

Which action shows empathy when a resident is crying and upset?

Accepted Answer

Sitting beside them and saying 'I can see you're upset — I'm here.'

Answer

Empathy involves acknowledging feelings and offering presence, which helps residents feel heard and supported.

(UNAR) Utah Nursing Assistant Registry Practice Test