UNAR Communication Skills 2

Question 1

A resident turns away and crosses their arms while you are speaking. This is an example of what type of communication?

Accepted Answer

Non-verbal communication

Answer

Non-verbal communication includes body language such as posture, facial expressions, and gestures.

Question 2

Which technique best demonstrates active listening when a resident is speaking?

Accepted Answer

Maintaining eye contact and nodding appropriately

Answer

Active listening involves giving full attention, maintaining eye contact, and using appropriate responses to show you are engaged.

Question 3

A barrier to effective communication with an elderly resident is most likely to be:

Accepted Answer

Hearing loss or sensory impairment

Answer

Sensory impairments such as hearing loss are common barriers to communication with elderly residents.

Question 4

When communicating with a resident who has difficulty hearing, a nursing assistant should:

Accepted Answer

Speak clearly while facing the resident at eye level

Answer

Speaking clearly while facing the resident allows them to use lip-reading and other visual cues to aid understanding.

Question 5

A nursing assistant should use 'I' statements when communicating conflict because they:

Accepted Answer

Express feelings without accusing others

Answer

'I' statements focus on expressing personal feelings and experiences rather than blaming, which reduces defensiveness.

(UNAR) Utah Nursing Assistant Registry Practice Test