UNAR Communication Skills

Question 1

What is active listening?

Accepted Answer

Fully concentrating on, understanding, responding to, and remembering what is being communicated

Answer

Active listening involves genuine attention, understanding, and appropriate response.

Question 2

What are nonverbal communication techniques?

Accepted Answer

Eye contact, facial expressions, body language, touch, gestures, and personal space awareness

Answer

Nonverbal communication conveys as much or more meaning than words in healthcare interactions.

Question 3

How should a CNA communicate with hearing-impaired residents?

Accepted Answer

Face them, speak clearly at normal volume, reduce background noise, and use visual cues

Answer

Communication adaptations help hearing-impaired residents receive and understand information.

Question 4

What is the importance of reporting and documentation for CNAs?

Accepted Answer

Accurate reporting ensures care continuity, safety, and legal protection

Answer

Timely, accurate reporting and documentation protect patients and provide legal evidence of care provided.

Question 5

How should a CNA handle an angry or upset resident?

Accepted Answer

Listen actively, acknowledge feelings, remain calm, and report concerns to the nurse

Answer

De-escalation involves empathetic listening, validation of feelings, and calm, professional responses.

(UNAR) Utah Nursing Assistant Registry Practice Test