TCOLE Telecommunicator 5

Question 1

What is the purpose of the 'purge' function in TCIC/NCIC record management?

Accepted Answer

To remove records that are no longer valid or have been resolved

Answer

Purging removes TCIC/NCIC entries that are no longer valid, such as recovered stolen property or cleared wanted persons, to maintain database accuracy.

Question 2

Under the Americans with Disabilities Act (ADA), PSAPs are required to provide equal access for hearing-impaired callers through:

Accepted Answer

Dedicated TTY/TDD lines or compatible technology

Answer

ADA requires PSAPs to accept TTY/TDD communications or equivalent technology to provide equal 911 access for hearing-impaired individuals.

Question 3

A telecommunicator notices a pattern of calls from the same address reporting domestic disturbances. This information should be:

Accepted Answer

Documented and flagged so responding officers are aware of the history

Answer

Documenting and flagging repeat addresses allows officers to approach with awareness of the location's history, improving their safety.

Question 4

Which protocol is specifically designed to guide telecommunicators through emergency medical dispatch (EMD) calls step-by-step?

Accepted Answer

Priority Dispatch System (MPDS)

Answer

The Medical Priority Dispatch System (MPDS) provides structured card-based protocols to guide telecommunicators through EMD calls and pre-arrival instructions.

Question 5

When is it appropriate for a telecommunicator to terminate a non-emergency call?

Accepted Answer

After all necessary information is gathered and the response has been initiated or deemed unnecessary

Answer

A call should be terminated only after all critical information is gathered and the appropriate response has been initiated or determined to be unnecessary.

TCOLE - Texas Commission on Law Enforcement Practice Test

TCOLE - Texas Commission on Law Enforcement Practice Test

TCOLE Telecommunicator 5