TCOLE Telecommunicator 4

Question 1

Which of the following best describes 'call screening' as it applies to PSAP operations?

Accepted Answer

Gathering essential information to determine the appropriate response type and priority

Answer

Call screening is the process of collecting key details from a caller to assess the situation and determine the proper response priority and resources.

Question 2

A wanted person entry in NCIC must include which mandatory field?

Accepted Answer

Physical description including height and weight

Answer

NCIC wanted person entries require a physical description, including height and weight, among other mandatory identifier fields.

Question 3

What is the correct procedure when a telecommunicator discovers a TCIC/NCIC hit on a vehicle during a routine traffic stop inquiry?

Accepted Answer

Immediately notify the officer and provide full hit details

Answer

The officer must be notified immediately with complete hit details so they can take appropriate and safe action on the scene.

Question 4

During active shooter events, telecommunicators are advised to follow which protocol to guide callers who are hiding?

Accepted Answer

Keep callers calm, silent, and provide updates on responder status

Answer

Keeping hiding callers calm and silent while relaying responder location updates helps protect them without revealing their position.

Question 5

What is the role of a PSAP supervisor during a major incident according to best practices?

Accepted Answer

Coordinate resources, monitor workload, and relieve telecommunicators as needed

Answer

Supervisors manage overall PSAP operations during major incidents by coordinating resources and ensuring telecommunicator welfare and workload balance.

TCOLE - Texas Commission on Law Enforcement Practice Test

TCOLE - Texas Commission on Law Enforcement Practice Test

TCOLE Telecommunicator 4