TCOLE Telecommunicator 3

Question 1

In the Incident Command System (ICS), a telecommunicator working in the EOC most directly supports which ICS position?

Accepted Answer

Communications Unit Leader

Answer

The Communications Unit Leader manages all incident communications, and telecommunicators directly support this function.

Question 2

Which federal law mandates that 911 systems provide location information to PSAPs for wireless callers?

Accepted Answer

The FCC E911 Order

Answer

The FCC E911 Order requires wireless carriers to provide Phase I and Phase II location data to PSAPs for wireless 911 calls.

Question 3

During a multi-casualty incident, a telecommunicator should prioritize dispatching units in what order?

Accepted Answer

Based on the nature of the incident and local protocols

Answer

Dispatch priority during MCI should follow the nature of the incident and established local or regional protocols rather than a fixed order.

Question 4

What does the acronym ANI stand for in 911 communications?

Accepted Answer

Automatic Number Identification

Answer

ANI stands for Automatic Number Identification, which delivers the caller's phone number to the PSAP.

Question 5

A telecommunicator receives a call from someone threatening to harm themselves. After confirming the address, what is the next priority action?

Accepted Answer

Keep the caller on the line while dispatching appropriate units

Answer

Keeping the caller engaged on the line while simultaneously dispatching help improves the chance of a positive outcome.

TCOLE - Texas Commission on Law Enforcement Practice Test