SLM Rewards Configuration 3

Question 1

Which object is used in Salesforce Loyalty Management to track the actual issued instance of a reward to a specific member?

Accepted Answer

Member Reward

Answer

The Member Reward object records the specific instance of a reward that has been issued to or redeemed by a loyalty program member.

Question 2

When configuring point-based redemption, the 'Points Required' field on a Reward record controls which behavior?

Accepted Answer

The number of points deducted from a member's balance when redeeming

Answer

The Points Required field defines how many points are subtracted from a member's points balance when they successfully redeem that specific reward.

Question 3

A loyalty program has both 'Base Points' and 'Bonus Points' currencies. When configuring a reward, the administrator must specify which currency applies. Where is this configured?

Accepted Answer

In the Reward's 'Currency' lookup field

Answer

Each Reward record has a Currency lookup field that specifies which loyalty program currency (e.g., Base Points or Bonus Points) is used for the redemption cost.

Question 4

What is the purpose of the 'Fulfillment Action' field on a Reward record in Salesforce Loyalty Management?

Accepted Answer

It specifies the automated process that delivers the reward after redemption

Answer

The Fulfillment Action field references a Flow or process that is automatically invoked to deliver or provision the reward once a member redeems it.

Question 5

An administrator configures a reward with an 'Expiration Date' field. What does this control for the member?

Accepted Answer

The last date on which this reward can be redeemed by any member

Answer

The Expiration Date on a Reward record sets the deadline after which no member can redeem that reward, regardless of their points balance.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Rewards Configuration 3