SLM Tier Management

Question 1

In Salesforce Loyalty Management, which object defines the individual levels (e.g., Silver, Gold, Platinum) within a loyalty program?

Accepted Answer

Loyalty Program Tier

Answer

Loyalty Member Tier

Answer

Loyalty Tier Group

Answer

Program Level Record

Question 2

What is the primary purpose of a Tier Group in Salesforce Loyalty Management?

Accepted Answer

To organize multiple tiers and define the tier qualification framework

Answer

To group members by purchase history

Answer

To define available rewards at each tier level

Answer

To segment customers by geographic region

Question 3

Which field on a Loyalty Program Tier record sets the minimum qualifying requirement a member must reach to achieve that tier?

Accepted Answer

Lower Bound

Answer

Minimum Tier Points

Answer

Qualifying Threshold

Answer

Tier Qualification Base

Question 4

What is the key difference between qualifying points and non-qualifying points in Salesforce Loyalty Management?

Accepted Answer

Qualifying points count toward tier status; non-qualifying points count only toward the rewards balance

Answer

Qualifying points can be redeemed; non-qualifying points cannot

Answer

Qualifying points expire annually; non-qualifying points do not expire

Answer

Qualifying points are earned from purchases only; non-qualifying points are earned from referrals only

Question 5

What typically happens to a member's qualifying point balance immediately after they are upgraded to a higher tier in Salesforce Loyalty Management?

Accepted Answer

It resets to zero to begin the new tier's qualification cycle

Answer

It carries over fully into the new tier period

Answer

It converts automatically to non-qualifying reward points

Answer

It doubles as a tier upgrade achievement bonus

Question 6

In Salesforce Loyalty Management, which qualification period model ties all members' tier periods to a shared program calendar year rather than their individual enrollment dates?

Accepted Answer

Fixed Model

Answer

Anniversary Model

Answer

Rolling Window Model

Answer

Standard Tier Model

Question 7

When a member fails to meet tier qualification requirements at the end of a qualification period in Salesforce Loyalty Management, what happens to their tier status?

Accepted Answer

They are downgraded to the next lower tier or the base tier

Answer

They are immediately removed from the loyalty program

Answer

They retain their current tier for one additional grace period automatically

Answer

They receive a warning notification with no immediate tier change