SLM Rewards Configuration 3 — Questions and Answers
Question 1: Which object is used in Salesforce Loyalty Management to track the actual issued instance of a reward to a specific member?
- Member Reward (Correct answer)
- Voucher Code
- Loyalty Ledger Entry
- Reward Fulfillment
Correct answer: Member Reward
The Member Reward object records the specific instance of a reward that has been issued to or redeemed by a loyalty program member.
Question 2: When configuring point-based redemption, the 'Points Required' field on a Reward record controls which behavior?
- The number of points earned when purchasing the reward
- The minimum points balance needed to join the program
- The number of points deducted from a member's balance when redeeming (Correct answer)
- The bonus points added after redemption
Correct answer: The number of points deducted from a member's balance when redeeming
The Points Required field defines how many points are subtracted from a member's points balance when they successfully redeem that specific reward.
Question 3: A loyalty program has both 'Base Points' and 'Bonus Points' currencies. When configuring a reward, the administrator must specify which currency applies. Where is this configured?
- On the Loyalty Program Currency record
- In the Reward's 'Currency' lookup field (Correct answer)
- Within the associated Redemption Process Flow
- On the Member's currency balance record
Correct answer: In the Reward's 'Currency' lookup field
Each Reward record has a Currency lookup field that specifies which loyalty program currency (e.g., Base Points or Bonus Points) is used for the redemption cost.
Question 4: What is the purpose of the 'Fulfillment Action' field on a Reward record in Salesforce Loyalty Management?
- It triggers a marketing email upon redemption
- It specifies the automated process that delivers the reward after redemption (Correct answer)
- It logs the fulfillment date to the transaction journal
- It assigns the reward to a fulfillment partner account
Correct answer: It specifies the automated process that delivers the reward after redemption
The Fulfillment Action field references a Flow or process that is automatically invoked to deliver or provision the reward once a member redeems it.
Question 5: An administrator configures a reward with an 'Expiration Date' field. What does this control for the member?
- The date the member's point balance expires
- The last date on which this reward can be redeemed by any member (Correct answer)
- The date by which a tier upgrade must occur to access the reward
- The date the reward record is archived in Salesforce
Correct answer: The last date on which this reward can be redeemed by any member
The Expiration Date on a Reward record sets the deadline after which no member can redeem that reward, regardless of their points balance.
Question 6: Which Salesforce Loyalty Management feature allows an administrator to create a reward that is only available to members in a specific tier?
- Tier Benefit
- Reward Eligibility Rule (Correct answer)
- Tier-Gated Reward
- Member Segment Filter
Correct answer: Reward Eligibility Rule
Reward Eligibility Rules allow administrators to restrict reward availability to members who meet specific criteria, including membership in a particular loyalty tier.
Question 7: When a member redeems a reward in Salesforce Loyalty Management, which record is automatically created to reflect the points deduction in the member's account?
- Loyalty Ledger
- Transaction Journal (Correct answer)
- Points Adjustment Log
- Redemption Receipt
Correct answer: Transaction Journal
A Transaction Journal entry is automatically created upon redemption, recording the points debit against the member's loyalty currency balance.
SLM Rewards Configuration 3
Which object is used in Salesforce Loyalty Management to track the actual issued instance of a reward to a specific member?