Salesforce Loyalty Management Accredited Professional (AP-212) — Questions and Answers

Question 1: An admin configures a loyalty program with three tiers: Silver, Gold, and Platinum. Which record type groups these tiers together for evaluation purposes?

Loyalty Tier Policy
Tier Evaluation Bundle
Member Tier Group (Correct answer)
Tier Set

Correct answer: Member Tier Group

A Member Tier Group is the container that holds a ranked set of tiers and defines shared rules like qualifying period and demotion logic.

Question 2: What is an email open rate?

The number of emails written
The percentage of recipients who opened an email (Correct answer)
The cost per email
The speed at which emails are sent

Correct answer: The percentage of recipients who opened an email

Email open rate is calculated by dividing the number of unique opens by the number of delivered emails, indicating how effective subject lines and sender reputation are.

Question 3: In Salesforce Loyalty Management, which record type must be created to allow members to earn points by redeeming a partner reward at a third-party location?

Partner Program Association
Partner Transaction Rule
Program Partner (Correct answer)
External Reward Integration

Correct answer: Program Partner

A Program Partner record establishes the relationship between the loyalty program and the third-party partner, enabling point earn and burn transactions at that partner.

Question 4: An administrator wants a single rule to cover multiple qualifying activity types (e.g., purchase AND referral). How should this be modeled in Salesforce Loyalty Management?

Use a Compound Rule Type that lists multiple activities
Create a separate rule for each activity type (Correct answer)
Modify the Transaction Journal schema to merge activity types
Add multiple Rule Conditions joined by OR logic

Correct answer: Create a separate rule for each activity type

Salesforce Loyalty Management requires separate rules for each distinct activity type to ensure clean auditing and independent priority handling.

Question 5: A loyalty program uses a 'Partner Program' in Salesforce Loyalty Management. What does this configuration primarily enable?

Sharing tier benefits across brands in a coalition program
Allowing external partner companies to issue and process loyalty points through the program (Correct answer)
Restricting which members can earn points from partner transactions
Defining the exchange rate between partner currencies and base program points

Correct answer: Allowing external partner companies to issue and process loyalty points through the program

A Partner Program object in Salesforce Loyalty Management defines the relationship with an external partner and governs how their transactions feed into the loyalty program.

Question 6: What is A/B testing in marketing?

Comparing two versions of content to see which performs better (Correct answer)
Grading marketing campaigns
Testing products A and B
Alternating between two strategies randomly

Correct answer: Comparing two versions of content to see which performs better

A/B testing (split testing) sends two variants to similar audiences and measures which performs better on a specific metric, enabling data-driven optimization.

Question 7: A program rule is set to award points for online purchases only. What is the recommended approach to enforce this channel restriction?

Set the Rule Type to 'Online Accrual'
Create a separate loyalty program for online members
Add a Rule Condition filtering on the Channel field of the transaction (Correct answer)
Configure a Redemption Rule with an online flag

Correct answer: Add a Rule Condition filtering on the Channel field of the transaction

Adding a condition that filters on the transaction's Channel field restricts the rule to fire only for online purchase events.

Question 8: Which rule type in Salesforce Loyalty Management is used to automatically assign points when a member makes a qualifying purchase?

Tier Change Rule
Segment Assignment Rule
Accrual Rule (Correct answer)
Redemption Rule

Correct answer: Accrual Rule

Accrual Rules define the logic for awarding points or currency to members based on qualifying transactions or activities.

Question 9: In Salesforce Loyalty Management, what distinguishes a 'Non-Qualifying Point' (NQP) from a 'Qualifying Point' (QP)?

NQPs can be redeemed for rewards; QPs can only accumulate
NQPs expire monthly; QPs never expire
QPs contribute to tier status; NQPs do not count toward tier advancement (Correct answer)
QPs are earned through partner transactions; NQPs are earned directly

Correct answer: QPs contribute to tier status; NQPs do not count toward tier advancement

Qualifying Points advance a member toward higher tiers, while Non-Qualifying Points are redeemable but do not affect tier status calculations.

Question 10: In Salesforce Loyalty Management, what is the role of the 'Program Currency' selected on an accrual rule?

It determines the exchange rate for partner accruals
It converts the transaction amount to USD before calculating points
It specifies which loyalty currency is credited to the member's account (Correct answer)
It sets the default currency displayed in the member portal

Correct answer: It specifies which loyalty currency is credited to the member's account

The Program Currency field on an accrual rule specifies which defined loyalty currency (e.g., Points, Miles, Stars) is awarded to the member.

Question 11: A transaction journal entry has a Journal Type of 'Points Reversal.' What event most likely triggered this record?

A returned purchase caused previously earned points to be withdrawn (Correct answer)
A tier upgrade granted bonus points
A member redeemed points for a reward
A promotional multiplier was applied

Correct answer: A returned purchase caused previously earned points to be withdrawn

A Journal Type of 'Points Reversal' is created when a purchase return or correction requires the withdrawal of previously accrued points from a member's balance.

Question 12: Which Connected App setting is critical when an external loyalty kiosk application needs to access Salesforce APIs on behalf of different loyalty members?

Set IP restrictions to the kiosk's IP range only
Use a single shared session ID for all kiosk users
Enable OAuth Username-Password Flow for each member
Configure OAuth 2.0 Authorization Code Flow with refresh token support (Correct answer)

Correct answer: Configure OAuth 2.0 Authorization Code Flow with refresh token support

Authorization Code Flow with refresh tokens allows each member to authenticate and maintains long-lived access without re-prompting, suitable for kiosk per-member sessions.

Question 13: A Loyalty Management automation needs to expire points that have not been used within 12 months. Which Salesforce tool is most appropriate?

Inbound webhook from an external scheduler
Manual process run by the loyalty team quarterly
Scheduled Flow running monthly to evaluate expiry rules (Correct answer)
Record-triggered Flow on member login

Correct answer: Scheduled Flow running monthly to evaluate expiry rules

A Scheduled Flow running on a defined cadence can evaluate point age across all members and invoke expiry actions without requiring external triggers.

Question 14: In Salesforce Loyalty Management, what would you use to compare loyalty program performance across different customer segments?

Custom fields
Comparative reports (Correct answer)
Data import wizard
Segmentation rules

Correct answer: Comparative reports

Comparative reports in Salesforce allow users to analyze and contrast data across different groups or time periods. When applied to loyalty programs, these reports are specifically designed to highlight performance differences between various customer segments. This enables businesses to understand which segments are performing best and where improvements might be needed, facilitating targeted strategies.

Question 15: A loyalty program uses a 'Fixed Points' accrual type. What does this mean for transaction processing?

Members earn a set flat number of points per qualifying transaction regardless of amount (Correct answer)
Members earn points only on the first transaction of each calendar month
Members earn a fixed percentage of their transaction total as points
Members earn points based on a fixed exchange rate per loyalty currency unit

Correct answer: Members earn a set flat number of points per qualifying transaction regardless of amount

Fixed Points accrual awards the same predetermined number of points for each qualifying transaction, independent of the transaction's monetary value.

Question 16: What is the maximum number of callouts allowed within a single Salesforce transaction, which affects loyalty integration design?

10 callouts per transaction
100 callouts per transaction (Correct answer)
250 callouts per transaction
50 callouts per transaction

Correct answer: 100 callouts per transaction

Salesforce enforces a limit of 100 callouts per transaction, which must be considered when designing bulk loyalty point accrual integrations.

Question 17: Which field on a Loyalty Program Tier record sets the minimum qualifying requirement a member must reach to achieve that tier?

Tier Qualification Base
Lower Bound (Correct answer)
Qualifying Threshold
Minimum Tier Points

Correct answer: Lower Bound

The Lower Bound field defines the minimum qualifying points or activity count a member must accumulate to achieve a given tier.

Question 18: What does the 'Member Currency' record represent in Salesforce Loyalty Management?

The currency denomination used for transactions
The member's home country currency setting
A member's balance of a specific loyalty currency such as points or miles (Correct answer)
The exchange rate between loyalty points and cash

Correct answer: A member's balance of a specific loyalty currency such as points or miles

Member Currency tracks the balance of a particular loyalty currency (e.g., points, miles) for a specific Loyalty Program Member.

Question 19: A loyalty program enables members to donate their points to a charity. In Salesforce Loyalty Management, how is this type of redemption best modeled?

As a Voucher redeemable at checkout
As a Partner transaction credit
As a non-merchandise redemption using a Redemption Points Activity (Correct answer)
As a Tier downgrade event

Correct answer: As a non-merchandise redemption using a Redemption Points Activity

Non-merchandise redemptions like charity donations are modeled using Redemption Points Activities, which debit the member's balance without issuing a product voucher.

Question 20: A global loyalty program requires integration with regional partners in the EU, requiring data to remain in-region. Which Salesforce feature helps enforce this data residency requirement?

Salesforce Shield Platform Encryption
External Objects pointing to regional databases
Named Credentials with IP restrictions
Hyperforce with region-specific deployment (Correct answer)

Correct answer: Hyperforce with region-specific deployment

Hyperforce allows deploying Salesforce infrastructure in specific geographic regions, enabling data residency compliance for EU loyalty program data.

Question 21: In Salesforce Loyalty Management, which mechanism allows business rules to be evaluated automatically when a transaction journal entry is created by an external system via API?

Manual rule activation by the loyalty administrator
Loyalty Engine rule processing triggered post-insert (Correct answer)
External system must calculate points before sending
Rules only run during the nightly batch window

Correct answer: Loyalty Engine rule processing triggered post-insert

The Loyalty Engine evaluates configured accrual and redemption rules automatically after a TransactionJournal record is created, regardless of whether it was inserted via API or UI.

Question 22: Which Salesforce Loyalty Management feature allows a program to automatically downgrade a member's tier if their qualifying points fall below the threshold during the assessment period?

Tier Demotion Rule
Qualifying Points Threshold Check
Automatic Tier Assessment (Correct answer)
Tier Group Evaluation

Correct answer: Automatic Tier Assessment

Automatic Tier Assessment evaluates qualifying points against tier thresholds at the end of the reset period and adjusts tier status accordingly, including downgrades.

Question 23: What is an email open rate?

The percentage of recipients who opened an email (Correct answer)
The number of emails written
The cost per email
The speed at which emails are sent

Correct answer: The percentage of recipients who opened an email

Email open rate is calculated by dividing the number of unique opens by the number of delivered emails, indicating how effective subject lines and sender reputation are.

Question 24: A program administrator wants to allow members to pool points with family members. Which Salesforce Loyalty Management concept best models shared point balances?

Duplicate member accounts linked by email
A single Loyalty Program Member record shared by all family members
A Partner Account for the family unit
A Group Membership or Household Loyalty setup with a shared currency pool (Correct answer)

Correct answer: A Group Membership or Household Loyalty setup with a shared currency pool

Group or Household Loyalty configurations allow multiple members to contribute to and redeem from a shared currency pool, modeling family point pooling.

Question 25: Which approach in Salesforce Loyalty Management best supports a 'gamification' engagement strategy where members complete challenges to unlock badges?

Partner redemption catalog
Annual tier qualification only
Voucher Management with static codes
Promotion with sequential milestones and Member Benefit records (Correct answer)

Correct answer: Promotion with sequential milestones and Member Benefit records

Sequential milestone promotions combined with Member Benefit records can model gamification challenges, unlocking digital badges as members complete defined steps.

Question 26: A loyalty administrator wants to test a new automated tier promotion Flow in a sandbox before deploying to production. Which deployment tool preserves Flow metadata accurately?

Copying the Flow JSON file via SFTP
Salesforce CLI (sf) with a package.xml including Flow metadata (Correct answer)
Manual recreation in production using the Flow Builder
Exporting the Flow as a PDF from sandbox

Correct answer: Salesforce CLI (sf) with a package.xml including Flow metadata

Salesforce CLI with a package.xml file retrieves and deploys Flow metadata accurately between orgs, preserving all configurations and version history.

Question 27: A loyalty program manager wants to track the redemption rate trend over the last 12 months. Which report type is most appropriate?

Tabular report with filters
Summary report with bucket fields
Joined report combining two datasets
Matrix report grouped by month (Correct answer)

Correct answer: Matrix report grouped by month

A matrix report grouped by month allows comparison of redemption rates across a 12-month period in a cross-tab format.

Question 28: Which Salesforce Loyalty Management feature allows different accrual rates to be applied based on a member's current tier without custom Apex code?

Hardcoded rate tables in the integration middleware
Custom Metadata Types queried in Apex triggers
Tier-specific promotion rules configured in the Loyalty program setup (Correct answer)
External pricing API called during each transaction

Correct answer: Tier-specific promotion rules configured in the Loyalty program setup

Loyalty Management's promotion and accrual rule engine supports tier-based conditions, allowing administrators to define different earn rates per tier through declarative configuration.

Question 29: Which Salesforce Data Cloud object type is used to store time-series behavioral data, such as a member's individual purchase events?

Party Identification
Individual
Profile
Engagement (Correct answer)

Correct answer: Engagement

Engagement objects in Data Cloud store time-stamped interaction or behavioral records like purchases, clicks, and transactions.

Question 30: A retail loyalty program wants to grant Silver-tier members access to an exclusive product catalog. Which Salesforce Loyalty Management feature enables tier-based access control to benefits?

Member Benefits assigned to a Tier (Correct answer)
Access Permission Sets on Tier records
Tier Entitlement Rules
Tier-Gated Promotions

Correct answer: Member Benefits assigned to a Tier

Member Benefits can be associated with specific tiers so that only members who achieve that tier level receive the defined perks or access.

Question 31: Which engagement scenario is best addressed by a 'joint promotion' involving a loyalty program partner?

Generating vouchers redeemable only on the program's website
Allowing members to earn points at a partner brand's transactions (Correct answer)
Rewarding members for in-store purchases only
Automatically upgrading member tiers based on age

Correct answer: Allowing members to earn points at a partner brand's transactions

Joint promotions enable members to earn loyalty points when transacting with a partner brand, extending the program's engagement beyond the primary brand.

Question 32: What is marketing automation?

Using software to automate repetitive marketing tasks like emails and social posts (Correct answer)
Hiring robots for marketing
Outsourcing all marketing
Manual marketing only

Correct answer: Using software to automate repetitive marketing tasks like emails and social posts

Marketing automation uses technology to automate repetitive marketing tasks, nurture leads through the funnel, and deliver personalized content at scale.

Question 33: In Salesforce Report Builder, what does adding a 'bucket field' to a loyalty report allow an analyst to do?

Apply row-level security to restrict sensitive member data
Group members into custom segments like 'Low', 'Medium', 'High' spenders without a formula field (Correct answer)
Schedule the report to run at off-peak hours automatically
Create calculated metrics using multiple report columns

Correct answer: Group members into custom segments like 'Low', 'Medium', 'High' spenders without a formula field

Bucket fields in Report Builder let analysts categorize numeric or text values into named groups (buckets) on-the-fly without creating formula fields in the schema.

Question 34: A company wants to unify online and in-store customer data for loyalty segmentation. Which Salesforce feature consolidates data from multiple sources into a single customer profile?

Salesforce Connect
Customer 360 Data Manager
External Objects
Data Cloud Identity Resolution (Correct answer)

Correct answer: Data Cloud Identity Resolution

Data Cloud Identity Resolution merges data from multiple sources by matching on identifiers to create a unified Individual profile.

Question 35: A company wants members to maintain their tier status for 12 months before it is re-evaluated. Which configuration controls this behavior?

Tier Assessment Period
Member Evaluation Window
Tier Group Reset Period (Correct answer)
Qualifying Points Reset Cycle

Correct answer: Tier Group Reset Period

The Tier Group Reset Period defines how often qualifying points are reset and tier status is re-evaluated for members in that tier group.

Question 36: An admin must ensure that only purchases above $50 qualify for point accrual. Where is this minimum spend threshold configured in Loyalty Management?

On the Transaction Journal as a Qualifying Amount override
On the Accrual Rule record as a Minimum Transaction Amount condition (Correct answer)
On the Loyalty Program record as a Global Spend Floor
On the Member Tier as a Purchase Eligibility Filter

Correct answer: On the Accrual Rule record as a Minimum Transaction Amount condition

Accrual Rules support conditional logic including a Minimum Transaction Amount field that filters out qualifying events below a defined spend threshold.

Question 37: A loyalty administrator needs to limit how many times a single reward can be redeemed across all members per month. Which configuration approach best addresses this?

Configure a Promotion with a usage cap
Set a Redemption Limit on the Reward record (Correct answer)
Create a Redemption Rule with a global cap
Use Reward Inventory to set a stock count

Correct answer: Set a Redemption Limit on the Reward record

The Redemption Limit field on the Reward record controls the maximum number of times the reward can be redeemed across the entire program within a defined period.

Question 38: When a member redeems a reward in Salesforce Loyalty Management, which record is automatically created to reflect the points deduction in the member's account?

Transaction Journal (Correct answer)
Redemption Receipt
Loyalty Ledger
Points Adjustment Log

Correct answer: Transaction Journal

A Transaction Journal entry is automatically created upon redemption, recording the points debit against the member's loyalty currency balance.

Question 39: What is lead scoring?

Ranking leads alphabetically
Counting the total number of leads
Scoring sales team performance
Assigning numerical values to leads based on their likelihood to convert (Correct answer)

Correct answer: Assigning numerical values to leads based on their likelihood to convert

Lead scoring ranks prospects based on behaviors, demographics, and engagement, helping sales teams prioritize the most promising leads.

Question 40: A loyalty analyst notices that the 'Active Members' count in their dashboard is much lower than total enrolled members. What metric best explains this discrepancy?

Churn Rate
Engagement Rate
Member Inactivity Rate (Correct answer)
Dormancy Ratio

Correct answer: Member Inactivity Rate

Member Inactivity Rate measures the proportion of enrolled members with no qualifying activity in a defined period, explaining the gap between enrolled and active counts.

Question 41: When setting up a reward that grants members a free product from a partner, which related record links the Reward to the specific external partner organization?

Loyalty Partner
Reward Partner
Account (Partner Type)
Program Partner (Correct answer)

Correct answer: Program Partner

The Program Partner record links a partner organization to the loyalty program and is referenced when configuring partner-fulfilled rewards.

Question 42: Which Salesforce Loyalty Management feature allows businesses to assign different earning rules to specific customer segments or member tiers?

Promotion with Eligibility Rules (Correct answer)
Partner Points Engine
Segment-Specific Vouchers
Tier Benefit Assignment

Correct answer: Promotion with Eligibility Rules

Promotions with Eligibility Rules let admins restrict who qualifies for specific earning or bonus rules based on tier, segment, or other criteria.

Question 43: Which event should trigger an automatic tier re-evaluation when a member's qualifying points cross a tier threshold mid-year?

A real-time Platform Event published after each transaction journal entry (Correct answer)
A weekly report run by the loyalty administrator
A nightly scheduled batch job only
A manual override by a customer service agent

Correct answer: A real-time Platform Event published after each transaction journal entry

Publishing a Platform Event after each TransactionJournal creation allows a subscriber Flow or process to immediately evaluate tier qualification without waiting for batch jobs.

Question 44: A loyalty program needs to integrate with an airline partner's SOAP-based rewards API. Which Salesforce tooling generates the Apex stub classes from a WSDL?

Apex REST annotations
WSDL2Apex tool in Setup (Correct answer)
External Services with OpenAPI schema
MuleSoft RAML generator

Correct answer: WSDL2Apex tool in Setup

The WSDL2Apex tool in Salesforce Setup parses a partner's WSDL file and generates the Apex proxy classes needed to invoke the SOAP service.

Question 45: A Loyalty Management automation must send a birthday bonus accrual to every member on their birthday. Which implementation handles members in all time zones correctly?

Scheduled Flow running at midnight local time per member's time zone using date field logic (Correct answer)
Apex batch job triggered via Salesforce Scheduled Jobs at a fixed time
Manual export and re-import of birthday members each day
Scheduled Flow running at midnight UTC checking birthdate fields

Correct answer: Scheduled Flow running at midnight local time per member's time zone using date field logic

Using a Scheduled Flow that evaluates the member's local birthdate field ensures the bonus fires on the correct calendar day regardless of the member's geographic time zone.

Question 46: A retailer wants to automatically award bonus points when a customer completes a survey in an external system. Which integration approach best supports this in Loyalty Management?

Inbound REST API call to the accrual endpoint (Correct answer)
Salesforce Connect external object sync
Scheduled Apex batch job querying the external system
Manual agent entry via the Loyalty console

Correct answer: Inbound REST API call to the accrual endpoint

An inbound REST API call from the external survey system to the Loyalty Management accrual endpoint triggers point awards in real time upon survey completion.

Question 47: A member redeems 500 points for a discount voucher. Which two records are created as a result of this redemption in Salesforce Loyalty Management?

A Transaction Journal and a Member Currency record update
A Voucher record and a Transaction Journal entry (Correct answer)
A Redemption Order and a Points Balance record
A Case record and a Transaction Journal entry

Correct answer: A Voucher record and a Transaction Journal entry

A redemption creates a Voucher record (representing the reward) and a Transaction Journal entry that debits the member's point balance.

Question 48: In a Loyalty Management Flow, which invocable action is used to check a member's current point balance before approving a redemption?

evaluateTierBenefits
getLoyaltyMemberCurrencies (Correct answer)
getMemberBenefits
checkRedemptionEligibility

Correct answer: getLoyaltyMemberCurrencies

The getLoyaltyMemberCurrencies invocable action retrieves the current balance of all currency types for a specified loyalty program member.

Question 49: A Loyalty Management admin needs to allow members to redeem points for a specific partner's gift card. What configuration is required?

Configure a Product Catalog item in the Salesforce B2C Commerce connector
Add the partner as a Loyalty Program Partner and enable the Redemption flag
Create a Loyalty Reward linked to the partner, then associate it with a Redemption Rule (Correct answer)
Define a Partner Reward Type on the Loyalty Currency record

Correct answer: Create a Loyalty Reward linked to the partner, then associate it with a Redemption Rule

A Loyalty Reward record represents the redeemable item (e.g., gift card), and a Redemption Rule defines the point cost and eligibility conditions for redeeming it.

Question 50: In Salesforce Loyalty Management, what is the purpose of a 'Qualifying Points' accrual rule compared to a 'Non-Qualifying Points' rule?

Non-qualifying points are awarded in bonus promotions only
Qualifying points can be redeemed; non-qualifying points cannot
Non-qualifying points expire faster than qualifying points
Qualifying points count toward tier status; non-qualifying points do not (Correct answer)

Correct answer: Qualifying points count toward tier status; non-qualifying points do not

Qualifying Points accumulate toward tier threshold calculations, while Non-Qualifying Points only add to the member's redeemable balance.

Question 51: When building a custom Loyalty Management integration, which Salesforce object represents the link between a Contact and a specific Loyalty Program?

ContactLoyaltyLink
MembershipCard
LoyaltyProgram
LoyaltyProgramMember (Correct answer)

Correct answer: LoyaltyProgramMember

The LoyaltyProgramMember object joins a Contact or Account to a specific Loyalty Program, storing membership status, tier, and associated currency balances.

Question 52: What is the primary purpose of customer segmentation in Salesforce Loyalty Management?

To organize customer contact information
To track points accumulation
To create personalized marketing campaigns (Correct answer)
To determine reward eligibility

Correct answer: To create personalized marketing campaigns

Customer segmentation in Salesforce Loyalty Management allows businesses to group customers based on shared characteristics, behaviors, or loyalty tiers. This enables the creation of highly targeted and personalized marketing campaigns, ensuring that relevant messages, offers, and rewards are delivered to specific customer groups. Personalization significantly increases engagement and the effectiveness of loyalty initiatives.

Question 53: When configuring member segmentation for a loyalty program, which field on the Loyalty Program Member record indicates a member's current status level?

Tier Group
Program Currency Balance
Member Tier (Correct answer)
Member Status

Correct answer: Member Tier

The Member Tier field on the Loyalty Program Member record reflects the member's current tier assignment within a tier group.

Question 54: Which object stores the historical record of a member's point balance changes that feeds into analytics dashboards?

Loyalty Ledger Record
Loyalty Member Currency
Member Points Summary
Transaction Journal (Correct answer)

Correct answer: Transaction Journal

The Transaction Journal object logs every credit and debit event affecting a member's point balance, providing the raw data for analytics.

Question 55: A retailer wants to award double points on weekends. Which feature of Program Rules supports this time-based condition?

Rule Condition with Date/Time filter (Correct answer)
Rule Effective Date
Rule Schedule
Promotion Overlap Setting

Correct answer: Rule Condition with Date/Time filter

Rule Conditions can include Date/Time filters that restrict when a rule applies, enabling time-specific accrual scenarios.

Salesforce Loyalty Management Accredited Professional (AP-212)

The Salesforce Loyalty Management Accredited Professional exam validates expertise in designing, configuring, and managing loyalty programs using Salesforce Loyalty Management, covering program architecture, configuration, integration, and ongoing loyalty management.

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