SLM Rewards Configuration 2

Question 1

Which object in Salesforce Loyalty Management serves as the central catalog for items members can redeem their points for?

Accepted Answer

Reward

Answer

The Reward object is the central catalog record in Loyalty Management that defines what members can redeem, including type, cost, and availability.

Question 2

When configuring a Voucher reward type in Salesforce Loyalty Management, which field defines the monetary value assigned to the generated voucher?

Accepted Answer

Face Value

Answer

The Face Value field on a voucher reward specifies the monetary amount that will be applied when the voucher is redeemed by the member.

Question 3

A loyalty administrator needs to limit how many times a single reward can be redeemed across all members per month. Which configuration approach best addresses this?

Accepted Answer

Set a Redemption Limit on the Reward record

Answer

The Redemption Limit field on the Reward record controls the maximum number of times the reward can be redeemed across the entire program within a defined period.

Question 4

Which reward category in Salesforce Loyalty Management is best suited for issuing a percent-off coupon at a partner's retail store?

Accepted Answer

Voucher Reward

Answer

A Voucher Reward is designed for discounts and coupons, including percent-off offers that can be redeemed at partner or brand locations.

Question 5

In Loyalty Management, what must be true about a Reward record before members can successfully redeem it?

Accepted Answer

Its Status must be set to Active

Answer

A Reward record must have an Active status for members to be eligible to redeem it; inactive rewards are not presented or processed.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Rewards Configuration 2