SLM Rewards Configuration 2 — Questions and Answers
Question 1: Which object in Salesforce Loyalty Management serves as the central catalog for items members can redeem their points for?
- Reward (Correct answer)
- LoyaltyProgramReward
- RewardCatalog
- LoyaltyMerchandise
Correct answer: Reward
The Reward object is the central catalog record in Loyalty Management that defines what members can redeem, including type, cost, and availability.
Question 2: When configuring a Voucher reward type in Salesforce Loyalty Management, which field defines the monetary value assigned to the generated voucher?
- Discount Percentage
- Face Value (Correct answer)
- Redemption Value
- Reward Points Value
Correct answer: Face Value
The Face Value field on a voucher reward specifies the monetary amount that will be applied when the voucher is redeemed by the member.
Question 3: A loyalty administrator needs to limit how many times a single reward can be redeemed across all members per month. Which configuration approach best addresses this?
- Set a Redemption Limit on the Reward record (Correct answer)
- Configure a Promotion with a usage cap
- Create a Redemption Rule with a global cap
- Use Reward Inventory to set a stock count
Correct answer: Set a Redemption Limit on the Reward record
The Redemption Limit field on the Reward record controls the maximum number of times the reward can be redeemed across the entire program within a defined period.
Question 4: Which reward category in Salesforce Loyalty Management is best suited for issuing a percent-off coupon at a partner's retail store?
- Product Reward
- Voucher Reward (Correct answer)
- Partner Reward
- Gift Card Reward
Correct answer: Voucher Reward
A Voucher Reward is designed for discounts and coupons, including percent-off offers that can be redeemed at partner or brand locations.
Question 5: In Loyalty Management, what must be true about a Reward record before members can successfully redeem it?
- It must have at least one associated Benefit
- Its Status must be set to Active (Correct answer)
- It must be linked to a Tier
- A Redemption Rule must reference it
Correct answer: Its Status must be set to Active
A Reward record must have an Active status for members to be eligible to redeem it; inactive rewards are not presented or processed.
Question 6: When setting up a reward that grants members a free product from a partner, which related record links the Reward to the specific external partner organization?
- Loyalty Partner
- Account (Partner Type)
- Reward Partner
- Program Partner (Correct answer)
Correct answer: Program Partner
The Program Partner record links a partner organization to the loyalty program and is referenced when configuring partner-fulfilled rewards.
Question 7: A company wants members to redeem points for a third-party airline ticket. Which Reward Type should the administrator select?
- Merchandise
- Experiential
- Travel (Correct answer)
- Partner Voucher
Correct answer: Travel
The Travel reward type in Salesforce Loyalty Management is specifically designed for airline tickets, hotel stays, and other travel-related redemptions.
SLM Rewards Configuration 2
Which object in Salesforce Loyalty Management serves as the central catalog for items members can redeem their points for?