SLM Integration and Automation 4

Question 1

A Loyalty Management automation needs to expire points that have not been used within 12 months. Which Salesforce tool is most appropriate?

Accepted Answer

Scheduled Flow running monthly to evaluate expiry rules

Answer

A Scheduled Flow running on a defined cadence can evaluate point age across all members and invoke expiry actions without requiring external triggers.

Question 2

Which approach ensures that a partner's POS system receives immediate confirmation that a Loyalty redemption was successfully processed?

Accepted Answer

Synchronous REST API call returning a success response in the same transaction

Answer

A synchronous REST API call returns the success or failure response immediately within the same HTTP transaction, giving the POS system real-time confirmation.

Question 3

When building a custom Loyalty Management integration, which Salesforce object represents the link between a Contact and a specific Loyalty Program?

Accepted Answer

LoyaltyProgramMember

Answer

The LoyaltyProgramMember object joins a Contact or Account to a specific Loyalty Program, storing membership status, tier, and associated currency balances.

Question 4

A travel company uses an external data warehouse to store historical transaction data. Which Salesforce feature allows querying this data within Loyalty Management flows without importing it?

Accepted Answer

Salesforce Connect with an external object

Answer

Salesforce Connect creates external objects that map to external data sources, enabling SOQL queries against the external warehouse directly within Salesforce.

Question 5

Which authentication mechanism is required when a Loyalty Management integration uses a Named Credential to call an external reward fulfillment service?

Accepted Answer

OAuth 2.0 or Basic Auth configured within the Named Credential definition

Answer

Named Credentials store authentication details (OAuth 2.0, Basic Auth, or certificates) securely, and the configured protocol is used automatically when the Named Credential is referenced in callouts.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Integration and Automation 4