SLM Integration and Automation 4

Question 1

A Loyalty Management automation needs to expire points that have not been used within 12 months. Which Salesforce tool is most appropriate?

Accepted Answer

Scheduled Flow running monthly to evaluate expiry rules

Answer

Record-triggered Flow on member login

Answer

Manual process run by the loyalty team quarterly

Answer

Inbound webhook from an external scheduler

Question 2

Which approach ensures that a partner's POS system receives immediate confirmation that a Loyalty redemption was successfully processed?

Accepted Answer

Synchronous REST API call returning a success response in the same transaction

Answer

Asynchronous bulk API call with a delayed status check

Answer

Daily CSV export sent via secure FTP

Answer

Platform Event subscription checked every 10 minutes

Question 3

When building a custom Loyalty Management integration, which Salesforce object represents the link between a Contact and a specific Loyalty Program?

Accepted Answer

LoyaltyProgramMember

Answer

LoyaltyProgram

Answer

MembershipCard

Answer

ContactLoyaltyLink

Question 4

A travel company uses an external data warehouse to store historical transaction data. Which Salesforce feature allows querying this data within Loyalty Management flows without importing it?

Accepted Answer

Salesforce Connect with an external object

Answer

Bulk API ingest followed by SOQL queries

Answer

MuleSoft real-time data sync to standard objects

Answer

Custom report types built on imported CSV data

Question 5

Which authentication mechanism is required when a Loyalty Management integration uses a Named Credential to call an external reward fulfillment service?

Accepted Answer

OAuth 2.0 or Basic Auth configured within the Named Credential definition

Answer

Hardcoded API keys in the Apex callout class

Answer

Session ID of the currently logged-in user

Answer

Certificate-based mutual TLS only, no other option

Question 6

In Salesforce Loyalty Management, which mechanism allows business rules to be evaluated automatically when a transaction journal entry is created by an external system via API?

Accepted Answer

Loyalty Engine rule processing triggered post-insert

Answer

Manual rule activation by the loyalty administrator

Answer

External system must calculate points before sending

Answer

Rules only run during the nightly batch window

Question 7

A loyalty administrator wants to test a new automated tier promotion Flow in a sandbox before deploying to production. Which deployment tool preserves Flow metadata accurately?

Accepted Answer

Salesforce CLI (sf) with a package.xml including Flow metadata

Answer

Manual recreation in production using the Flow Builder

Answer

Copying the Flow JSON file via SFTP

Answer

Exporting the Flow as a PDF from sandbox