SLM Integration and Automation 2

Question 1

Which Salesforce tool allows external systems to subscribe to Loyalty Management events in real time without polling?

Accepted Answer

Platform Events

Answer

Platform Events enable event-driven integrations where external systems subscribe to Loyalty events published by Salesforce in real time.

Question 2

A retailer wants to automatically award bonus points when a customer completes a survey in an external system. Which integration approach best supports this in Loyalty Management?

Accepted Answer

Inbound REST API call to the accrual endpoint

Answer

An inbound REST API call from the external survey system to the Loyalty Management accrual endpoint triggers point awards in real time upon survey completion.

Question 3

What is the purpose of the 'processJournalEntries' API in Salesforce Loyalty Management?

Accepted Answer

To bulk-process accrual and redemption transactions

Answer

The processJournalEntries API allows bulk submission of accrual and redemption transactions, making it ideal for high-volume integration scenarios.

Question 4

When using MuleSoft to integrate an e-commerce platform with Salesforce Loyalty Management, which pattern ensures idempotency for duplicate transaction prevention?

Accepted Answer

Assigning a unique transaction reference ID checked before processing

Answer

Assigning and checking a unique transaction reference ID before processing ensures duplicate transactions from the e-commerce platform are rejected or ignored.

Question 5

Which Salesforce feature should be used to automatically enroll a Contact in a Loyalty Program when their account type changes to 'Premium'?

Accepted Answer

Record-triggered Flow invoking the enrollMember action

Answer

A record-triggered Flow can detect the account type field change and invoke the Loyalty Management enrollMember invocable action automatically.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Integration and Automation 2