SLM Integration and Automation 2

Question 1

Which Salesforce tool allows external systems to subscribe to Loyalty Management events in real time without polling?

Accepted Answer

Platform Events

Answer

REST API polling

Answer

Change Data Capture (CDC)

Answer

Bulk API 2.0

Question 2

A retailer wants to automatically award bonus points when a customer completes a survey in an external system. Which integration approach best supports this in Loyalty Management?

Accepted Answer

Inbound REST API call to the accrual endpoint

Answer

Manual agent entry via the Loyalty console

Answer

Scheduled Apex batch job querying the external system

Answer

Salesforce Connect external object sync

Question 3

What is the purpose of the 'processJournalEntries' API in Salesforce Loyalty Management?

Accepted Answer

To bulk-process accrual and redemption transactions

Answer

To generate financial ledger exports for accounting systems

Answer

To create new loyalty program member records

Answer

To configure tier assessment rules programmatically

Question 4

When using MuleSoft to integrate an e-commerce platform with Salesforce Loyalty Management, which pattern ensures idempotency for duplicate transaction prevention?

Accepted Answer

Assigning a unique transaction reference ID checked before processing

Answer

Using sequential message queues with no deduplication

Answer

Relying on Salesforce's automatic duplicate detection only

Answer

Using HTTP GET requests for all transaction submissions

Question 5

Which Salesforce feature should be used to automatically enroll a Contact in a Loyalty Program when their account type changes to 'Premium'?

Accepted Answer

Record-triggered Flow invoking the enrollMember action

Answer

Scheduled Apex class running nightly

Answer

Process Builder calling an Apex trigger

Answer

Custom report with manual enrollment follow-up

Question 6

A Loyalty program needs to send a personalized email with a member's current points balance immediately after every accrual. Which automation best achieves this?

Accepted Answer

An after-save Flow triggered on the Journal Entry object

Answer

A scheduled report emailed weekly to all members

Answer

A nightly batch Apex job querying recent transactions

Answer

A manual email template sent by the loyalty administrator

Question 7

Which API version introduced enhanced support for the Loyalty Management accrual and redemption endpoints in Salesforce?

Accepted Answer

API v54.0

Answer

API v42.0

Answer

API v51.0

Answer

API v60.0