PSW Communication and Documentation

Question 1

Which of the following is an example of effective communication between a PSW and a client?

Accepted Answer

Using clear, simple language and confirming the client understands

Answer

Effective communication involves plain language and confirmation of understanding, especially with clients who may have cognitive or sensory challenges.

Question 2

What is the primary purpose of documentation in personal support work?

Accepted Answer

To provide an accurate account of the client's care for continuity and safety

Answer

Documentation ensures that all members of the care team have accurate, up-to-date information about the client's condition, enabling continuity and safe care.

Question 3

A PSW observes a change in a client's behavior, such as increased confusion. What is the most appropriate action?

Accepted Answer

Document the observation and report it to the supervising nurse promptly

Answer

Changes in a client's condition must be documented and reported immediately as they may signal a medical issue requiring professional assessment.

Question 4

When communicating with a client who has hearing loss, a PSW should:

Accepted Answer

Face the client directly and speak clearly at a moderate pace

Answer

Facing the client and speaking clearly allows them to use visual cues such as lip reading and facial expressions to supplement their hearing.

Question 5

What does 'objective' documentation mean in a PSW's care notes?

Accepted Answer

Recording only observable, measurable facts without interpretation

Answer

Objective documentation records only what can be directly observed and measured, avoiding assumptions or personal interpretations.

PSW - Personal Support Worker Practice Test

PSW - Personal Support Worker Practice Test

PSW Communication and Documentation