PSW Communication and Documentation

Question 1

Which of the following is an example of effective communication between a PSW and a client?

Accepted Answer

Using clear, simple language and confirming the client understands

Answer

Speaking quickly to cover all information efficiently

Answer

Avoiding eye contact to respect the client's privacy

Answer

Relying solely on written notes to communicate instructions

Question 2

What is the primary purpose of documentation in personal support work?

Accepted Answer

To provide an accurate account of the client's care for continuity and safety

Answer

To create a legal record for billing purposes only

Answer

To protect the PSW from personal liability in all situations

Answer

To track the PSW's working hours for payroll

Question 3

A PSW observes a change in a client's behavior, such as increased confusion. What is the most appropriate action?

Accepted Answer

Document the observation and report it to the supervising nurse promptly

Answer

Wait a few days to see if it resolves on its own

Answer

Ask the client's family to call their doctor

Answer

Try to treat the confusion with extra reassurance

Question 4

When communicating with a client who has hearing loss, a PSW should:

Accepted Answer

Face the client directly and speak clearly at a moderate pace

Answer

Speak as loudly as possible at all times

Answer

Write everything down and avoid speaking

Answer

Ask a family member to translate all communication

Question 5

What does 'objective' documentation mean in a PSW's care notes?

Accepted Answer

Recording only observable, measurable facts without interpretation

Answer

Writing your personal opinion about the client's progress

Answer

Setting goals for the client's recovery

Answer

Summarizing what the client told you about their feelings

Question 6

A PSW should report a client's complaint of chest pain to the supervisor:

Accepted Answer

Immediately, as it may indicate a medical emergency

Answer

At the end of the shift during the routine handover

Answer

Only if the pain lasts longer than one hour

Answer

After documenting it in the care notes first