Free PSW Household Management Test 1
The person in charge for cleaning the room:
A room attendant is responsible for cleaning and maintaining the cleanliness of a room. They clean and tidy up the room, change bed linens, replenish supplies, and ensure that the room is presentable for the guests. They may also perform additional tasks such as reporting any maintenance issues or delivering items requested by the guests.
Which of the following is not a duty of Housekeeping Department:
Serving food is not a duty of the Housekeeping Department. The Housekeeping Department is responsible for cleaning guest rooms, managing laundry operations, and maintaining the cleanliness of public restrooms, convention space, and offices. Serving food is typically the responsibility of the Food and Beverage Department or the waitstaff.
Which department will provide the Housekeeping supplies and amenities?
The purchasing department is responsible for procuring and providing various supplies and amenities for the housekeeping department. This includes items such as cleaning supplies, toiletries, linens, and other necessary items for maintaining cleanliness and hygiene in the hotel or establishment. The purchasing department plays a crucial role in ensuring that the housekeeping department has all the necessary resources to carry out their duties effectively.
Who is the leader of Housekeeping Department?
The leader of the Housekeeping Department is the Executive Housekeeper. This individual is responsible for overseeing and managing all aspects of housekeeping operations within a hotel or other hospitality establishment. They are in charge of ensuring that guest rooms and public areas are clean and well-maintained, managing the housekeeping staff, and coordinating with other departments to meet guest needs and expectations. The Executive Housekeeper plays a crucial role in maintaining high standards of cleanliness and creating a comfortable and pleasant environment for guests.
Who is responsible for cleaning and handling the bedsheet, tablecloth and guest laundry?
The Linen & Uniform Attendant is responsible for cleaning and handling the bedsheet, tablecloth, and guest laundry. This position typically involves collecting dirty linens, sorting and washing them, and ensuring they are properly folded and stored. They may also be responsible for maintaining an inventory of linens and coordinating with other departments to ensure an adequate supply. This role is crucial in maintaining cleanliness and providing a comfortable experience for guests.
Who manages the cleaning and handling of lobby and lift?
The answer is Public Area Attendant. This person is responsible for managing the cleaning and handling of the lobby and lift areas. They ensure that these areas are kept clean, tidy, and presentable for guests. They may also be responsible for restocking supplies and reporting any maintenance issues.
To set up the decoration, provide the F&B linen such as tablecloth, napkin, which department helps the Housekeeping Department?
The F&B Service department helps the Housekeeping Department in setting up the decoration and providing the F&B linen such as tablecloth and napkin. This department is responsible for the food and beverage service in a hotel or restaurant, and they work closely with other departments to ensure a smooth operation. In this case, they collaborate with the Housekeeping Department to ensure that the necessary linen and other items are provided for the decoration setup.
Which of the following is not the job of Order Taker?
The job of an Order Taker includes answering phones, managing lost & found items, and coordinating with the Room Attendant to deliver guest requests. However, delivering an extra pillow to the room is not listed as one of the responsibilities of an Order Taker.
The other name of Room Attendant is:
The answer is "Room Boy" because a room attendant is responsible for cleaning and maintaining guest rooms in hotels. They perform tasks such as making beds, replenishing supplies, and ensuring cleanliness. The term "Room Boy" is commonly used in the hospitality industry to refer to this position.
Which of the following service is not included in Housekeeping?
Housekeeping is a department responsible for the cleanliness and maintenance of a facility. It includes various services such as cleaning rooms, maintaining public areas, and managing linen and uniforms. However, room service is not a part of housekeeping. Room service is a separate department that provides food and beverage services directly to the guest's room. While housekeeping ensures the cleanliness and orderliness of the rooms, room service focuses on delivering meals and beverages to the guests in their rooms.
The department which is responsible for the cleanliness in hotels is:
Housekeeping is the correct answer because it is the department in hotels that is responsible for cleanliness. Housekeeping staff are responsible for cleaning and maintaining guest rooms, public areas, and other hotel facilities. They ensure that the rooms are clean, tidy, and well-stocked with amenities. Additionally, they may also provide services such as laundry, ironing, and turndown service. Overall, the housekeeping department plays a crucial role in maintaining the cleanliness and hygiene standards of a hotel.