PSW Communication and Documentation 2

Question 1

What is the correct way for a PSW to correct an error made in a handwritten care record?

Accepted Answer

Draw a single line through the error, write the correction, and initial it

Answer

A single line through the error preserves the original entry for legal and auditing purposes, while the correction and initials show accountability.

Question 2

Which of the following demonstrates active listening by a PSW during a client interaction?

Accepted Answer

Making eye contact, nodding, and reflecting back what the client said

Answer

Active listening involves giving full attention, using non-verbal cues, and reflecting content back to show understanding and encourage continued communication.

Question 3

A PSW is asked by a neighbor what is wrong with the client they are caring for. The PSW should:

Accepted Answer

Decline to share any information and explain that client information is confidential

Answer

Client information is confidential, and PSWs must protect privacy by not disclosing any personal or health information to unauthorized persons.

Question 4

In the context of a PSW's role, what does 'reporting up the chain of care' mean?

Accepted Answer

Informing a supervisor or nurse of changes or concerns beyond the PSW's scope

Answer

Reporting up the chain of care means escalating observations and concerns to the supervising professional who has the clinical authority to act on them.

Question 5

Which of the following is an example of non-verbal communication a PSW should be aware of?

Accepted Answer

A client's facial expression and body posture

Answer

Non-verbal cues such as facial expressions and body posture often communicate a client's emotional state or discomfort more accurately than words.

PSW - Personal Support Worker Practice Test

PSW - Personal Support Worker Practice Test

PSW Communication and Documentation 2