TICO - Travel Industry Council of Ontario Travel Industry Act, 2002 Questions and Answers

Question 1

A travel agent's advertisement for an all-inclusive vacation package displays a price of '$999 + taxes'. According to the Travel Industry Act, 2002 (Ontario Regulation 26/05), what is wrong with this representation?

Accepted Answer

The price must be displayed as 'all-in', including all taxes, fees, and levies.

Answer

Ontario Regulation 26/05, specifically Section 33, requires that any price advertised for travel services must be the total 'all-in' price, including all taxes, fees, levies, and other charges. Advertising a price plus taxes is not compliant.

Question 2

A consumer purchases a cruise from a TICO-registered travel agency. The cruise line unexpectedly declares bankruptcy and ceases operations before the trip. Under the Ontario Travel Industry Compensation Fund, what is the maximum amount the consumer can typically claim?

Accepted Answer

Up to $5,000 per person.

Answer

The Ontario Travel Industry Compensation Fund provides reimbursement for travel services not received due to the failure of a registered travel agency, wholesaler, or an end supplier like a cruise line or airline. The maximum claim is up to $5,000 per person.

Question 3

Which of the following is a key requirement for a TICO registrant regarding customer funds under the Travel Industry Act, 2002?

Accepted Answer

Maintaining a separate trust account for all customer funds received for travel services.

Answer

Section 27 of Ontario Regulation 26/05 mandates that all registrants must maintain a designated Travel Industry Act trust bank account. All funds received from consumers for travel services must be deposited into this account and can only be used to pay suppliers for those specific services, not for general business expenses.

Question 4

A new travel agency in Ontario is creating its first website. According to Section 31 of Ontario Regulation 26/05, which of the following pieces of information MUST be included on the main page of the website?

Accepted Answer

The agency's business name, address, and TICO registration number.

Answer

Section 31 of the regulation requires that any representation, which includes a website, must clearly state the registrant's business name, address, and registration number. This ensures consumers can identify and verify the legitimacy of the agency.

Question 5

A client books a trip to a tropical destination through a TICO-registered agent. A week before departure, the agent learns of significant construction at the client's chosen resort that was not previously disclosed. According to the Travel Industry Act, 2002, what is the agent's primary obligation?

Accepted Answer

To promptly inform the client of any changes that may affect their decision to travel.

Answer

Section 36 of Ontario Regulation 26/05 requires travel agents to bring to the customer's attention any conditions that they have reason to believe may affect the customer's decision to purchase or travel. This includes significant issues like construction at a resort.

TICO - Travel Industry Council of Ontario Practice Test

TICO - Travel Industry Council of Ontario Practice Test

TICO - Travel Industry Council of Ontario Travel Industry Act, 2002 Questions and Answers