TICO - Travel Industry Council of Ontario Travel Industry Act, 2002 Questions and Answers

Question 1

A travel agent's advertisement for an all-inclusive vacation package displays a price of '$999 + taxes'.
According to the Travel Industry Act, 2002 (Ontario Regulation 26/05), what is wrong with this representation?

Accepted Answer

The price must be displayed as 'all-in', including all taxes, fees, and levies.

Answer

The advertisement does not specify the travel dates.

Answer

The TICO registration number is not prominently displayed.

Answer

The name of the airline and resort are not mentioned.

Question 2

A consumer purchases a cruise from a TICO-registered travel agency. The cruise line unexpectedly declares bankruptcy and ceases operations before the trip. Under the Ontario Travel Industry Compensation Fund, what is the maximum amount the consumer can typically claim?

Accepted Answer

Up to $5,000 per person.

Answer

The full cost of the trip, regardless of the amount.

Answer

Up to $10,000 per person.

Answer

Nothing, because the failure was by an end supplier (the cruise line).

Question 3

Which of the following is a key requirement for a TICO registrant regarding customer funds under the Travel Industry Act, 2002?

Accepted Answer

Maintaining a separate trust account for all customer funds received for travel services.

Answer

Depositing customer funds into a general business account within 5 business days.

Answer

Using customer deposits to pay for general operating expenses like rent and salaries.

Answer

Transferring funds to suppliers only after the travel services have been provided.

Question 4

A new travel agency in Ontario is creating its first website. According to Section 31 of Ontario Regulation 26/05, which of the following pieces of information MUST be included on the main page of the website?

Accepted Answer

The agency's business name, address, and TICO registration number.

Answer

The personal home phone numbers of the travel counsellors.

Answer

A list of the top 10 vacation packages sold.

Answer

The date the agency was first established.

Question 5

A client books a trip to a tropical destination through a TICO-registered agent. A week before departure, the agent learns of significant construction at the client's chosen resort that was not previously disclosed. According to the Travel Industry Act, 2002, what is the agent's primary obligation?

Accepted Answer

To promptly inform the client of any changes that may affect their decision to travel.

Answer

To offer the client a full refund immediately.

Answer

To wait for the client to complain before taking any action.

Answer

To find a different resort without consulting the client.

Question 6

A consumer is seeking reimbursement from the Travel Industry Compensation Fund after the TICO-registered tour operator they booked with went bankrupt. What is the deadline for filing a claim with TICO?

Accepted Answer

Within 6 months of the tour operator's failure.

Answer

Within 30 days of the tour operator's failure.

Answer

Within one year of the scheduled departure date.

Answer

There is no deadline for filing a claim.

A travel agent's advertisement for an all-inclusive vacation package displays a price of '$999 + taxes'.According to the Travel Industry Act, 2002 (Ontario Regulation 26/05), what is wrong with this representation?

A travel agent's advertisement for an all-inclusive vacation package displays a price of '$999 + taxes'.
According to the Travel Industry Act, 2002 (Ontario Regulation 26/05), what is wrong with this representation?