TICO - Travel Industry Council of Ontario Compliance and Enforcement Questions and Answers

Question 1

A TICO inspector arrives at a registered travel agency to conduct an inspection. The agency manager must ensure that the inspector is given:

Accepted Answer

Prompt access to all records, documents, and computers as required.

Answer

Under the Travel Industry Act, 2002, a TICO inspector has the authority to enter a registrant's business premises at any reasonable time and examine all documents, records, and data storage devices relevant to the inspection. Registrants are legally obligated to assist the inspector and provide prompt access.

Question 2

An individual is convicted in court of operating as a travel agent without being registered with TICO. Under the Travel Industry Act, 2002, what is the maximum penalty this individual faces?

Accepted Answer

A fine of up to $50,000 and/or imprisonment for up to two years less a day.

Answer

Section 29(1) of the Travel Industry Act, 2002, specifies the penalties for offences. For an individual, the maximum penalty is a fine of not more than $50,000, or imprisonment for a term of not more than two years less a day, or both. The $250,000 fine is the maximum for a corporation.

Question 3

The TICO Registrar issues a 'Proposal to Revoke Registration' to a travel agency. The agency owner wishes to dispute this action. What is the owner's immediate formal right of recourse?

Accepted Answer

To request a hearing before the Licence Appeal Tribunal (LAT).

Answer

When the Registrar proposes to revoke a registration, the registrant has 15 days from receiving the notice to file a written request for a hearing with the Licence Appeal Tribunal (LAT), an independent body that hears appeals on such matters.

Question 4

A travel agent receives a $3,000 e-transfer from a client on Friday for a vacation package. According to the trust accounting rules in Ontario Regulation 26/05, what is the latest the agent must ensure this money is deposited into the agency's trust account?

Accepted Answer

Within 2 banking days.

Answer

Section 27(3) of Ontario Regulation 26/05 mandates that a registrant must deposit all money received from customers for travel services into the designated trust account within two banking days of receipt.

Question 5

Which of the following actions can the Discipline Committee take if it finds a TICO registrant guilty of misconduct?

Accepted Answer

Require the registrant to successfully complete educational courses.

Answer

Under Section 16 of the Travel Industry Act, 2002, the Discipline Committee has the authority to make various orders, including directing a registrant to complete educational courses, imposing fines, or suspending registration. Imprisonment is a penalty that can only be imposed by a court following a conviction for an offence under the Act.

TICO - Travel Industry Council of Ontario Practice Test

TICO - Travel Industry Council of Ontario Practice Test

TICO - Travel Industry Council of Ontario Compliance and Enforcement Questions and Answers