TICO Invoicing and Conditions 2

Question 1

Under Ontario Regulation 26/05, which of the following must appear on a travel booking invoice provided to the consumer?

Accepted Answer

The names of all travellers, total price including all taxes and fees, a description of all services, and cancellation and refund conditions

Answer

Ontario Regulation 26/05 specifies comprehensive requirements for what must be included on a travel invoice, including traveller names, all-inclusive pricing, service descriptions, and cancellation conditions.

Question 2

A travel agent issues an invoice that states 'all sales final, no refunds.' Under TICO's standards and Ontario travel law, this clause is:

Accepted Answer

Invalid to the extent it attempts to deny rights that consumers are entitled to by law, such as refunds for supplier-cancelled travel

Answer

Contract clauses that attempt to waive statutory consumer rights are void. Consumers retain their right to refunds when entitled by law, regardless of 'no refunds' clauses.

Question 3

Under TICO's invoicing requirements, when must the final invoice be provided to the consumer?

Accepted Answer

Before or at the time of the final payment, giving the consumer time to review all terms before full commitment

Answer

The final invoice should be provided before or at the time of final payment so consumers can review all terms before their full financial commitment is made.

Question 4

If a travel invoice contains an error in the departure date and the consumer departs on the incorrect date as stated in the invoice, which party is likely responsible under TICO's standards?

Accepted Answer

The registered travel agent who issued the incorrect invoice bears primary responsibility for the error

Answer

The travel agent who issued the invoice with the incorrect date bears primary responsibility for the error under TICO's standards.

Question 5

When a travel agent includes third-party terms and conditions (such as airline or hotel terms) in their booking contract, how must this be handled under Ontario travel law?

Accepted Answer

The key terms and conditions must be disclosed to the consumer before the booking is confirmed, not buried in fine print or linked URLs only

Answer

Agents must ensure that key third-party terms affecting the consumer's rights — such as cancellation policies — are clearly disclosed before booking, not just referenced by URL.

TICO - Travel Industry Council of Ontario Practice Test

TICO - Travel Industry Council of Ontario Practice Test

TICO Invoicing and Conditions 2