CritiCall Dispatcher Test Multi-tasking Skills 2

Question 1

A dispatcher is actively talking with a caller about a domestic disturbance when a second call comes in reporting a building fire. What is the BEST approach?

Accepted Answer

Place the first caller on a brief hold, answer the fire call, dispatch units, and return to the first caller

Answer

Placing the first caller on brief hold to triage a potentially higher-priority call is standard multi-task dispatch practice.

Question 2

Which cognitive skill is MOST critical for managing multiple simultaneous dispatch tasks?

Accepted Answer

Attention switching — the ability to rapidly shift focus between tasks without losing track of any

Answer

Attention switching — rapidly re-engaging full focus on different tasks — is the cornerstone of effective multi-task dispatch performance.

Question 3

You are typing an incident report, monitoring a radio channel, and tracking a unit on the CAD map when your supervisor asks you a question. What should you do?

Accepted Answer

Answer briefly without stopping critical tasks, or ask the supervisor to wait a moment if the radio needs immediate attention

Answer

Dispatcher multi-tasking requires managing interruptions while maintaining primary task continuity. Brief responses or polite deferrals keep critical tasks uninterrupted.

Question 4

A dispatcher is managing three active incidents when a fourth call comes in. The dispatcher has no available units. What is the correct action?

Accepted Answer

Log the fourth call, assign it a priority, and notify a supervisor that all units are engaged

Answer

All calls must be logged and prioritized regardless of unit availability. Supervisors must be notified when resources are exhausted so mutual aid can be requested.

Question 5

What technique do experienced dispatchers use to track multiple active incidents without losing information?

Accepted Answer

Using CAD system status boards, incident queues, and notes to maintain visual tracking of all active calls

Answer

CAD systems provide visual queue and status management, allowing dispatchers to track multiple incidents simultaneously without relying on memory.

Criticall Test Practice Test

Criticall Test Practice Test

CritiCall Dispatcher Test Multi-tasking Skills 2