CritiCall Dispatcher Test Dispatcher Call Prioritization and Decision-Making 3

Question 1

A caller reports a suspicious person looking into parked cars. No crime has been committed. What is the correct dispatch priority?

Accepted Answer

Priority 3 — investigate when a unit is available

Answer

Suspicious activity without an active crime is typically a Priority 3 call — worth investigating but not requiring emergency response.

Question 2

You receive a call that a person has been stabbed and is bleeding heavily. What resources should you dispatch?

Accepted Answer

Police and EMS simultaneously

Answer

A stabbing requires both police (to secure the scene and investigate) and EMS (to treat the victim). Both should be dispatched simultaneously.

Question 3

What is the primary function of a 'priority dispatch protocol' in a 911 center?

Accepted Answer

To systematically categorize calls by urgency and assign appropriate response resources

Answer

Priority dispatch protocols ensure that the most urgent calls receive the fastest, most appropriate response while less urgent calls are handled efficiently.

Question 4

A caller reports a gas leak inside a building with people still inside. Which agencies should be dispatched?

Accepted Answer

Fire department and evacuation support

Answer

Gas leaks require immediate fire department response for hazmat containment and building evacuation. EMS should also be on standby for potential exposure victims.

Question 5

Two calls come in: a reported prowler in a backyard and an officer reporting that they are being followed by a suspicious vehicle. Which takes priority?

Accepted Answer

The officer's call, because officer safety is a top priority

Answer

Officer safety calls are treated as Priority 1. When an officer signals a potential threat, all available resources must be directed to ensure their safety.

Criticall Test Practice Test

Criticall Test Practice Test

CritiCall Dispatcher Test Dispatcher Call Prioritization and Decision-Making 3