CritiCall Dispatcher Test Data Entry and Typing 2

Question 1

A dispatcher types a vehicle description as 'Blu Chevy Impla' instead of 'Blue Chevy Impala'. What type of error is this?

Accepted Answer

A typographical/data entry error that could impair officer response

Answer

Abbreviated or misspelled entries in CAD systems can prevent officers from locating the correct vehicle and may impact database searches.

Question 2

What is the standard acceptable typing speed benchmark for most 911 dispatch positions?

Accepted Answer

35 WPM

Answer

Most dispatch centers require a minimum of 35 WPM with high accuracy. Some require higher speeds, but 35 WPM is the common minimum standard.

Question 3

You are entering an incident report and the caller gives you two different addresses. You are not sure which is correct. What should you do?

Accepted Answer

Enter both addresses and note the discrepancy, then clarify with the caller

Answer

When conflicting data is provided, both should be logged and the discrepancy flagged, then confirmed with the caller for accuracy.

Question 4

Which keyboard technique helps dispatchers maintain data entry speed while simultaneously monitoring their screen?

Accepted Answer

Touch typing (home row method)

Answer

Touch typing allows dispatchers to enter data without looking at the keyboard, freeing their eyes to monitor CAD screens, maps, and incoming calls.

Question 5

A dispatcher is entering a license plate number and hears '7 F N B 3'. What is the correct entry?

Accepted Answer

7FNB3

Answer

License plates are entered in their exact alphanumeric sequence without spaces, dashes, or spelling out numbers.

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