CritiCall Dispatcher Test Communication Skills 2

Question 1

In the NATO/law enforcement phonetic alphabet, what word represents the letter 'K'?

Accepted Answer

Kilo

Answer

In the NATO phonetic alphabet used in emergency communications, 'K' is represented by 'Kilo'.

Question 2

What does the 10-code '10-4' typically mean in radio communications?

Accepted Answer

Message received and understood

Answer

10-4 is one of the most widely recognized radio codes meaning 'acknowledged' or 'message received and understood'.

Question 3

A dispatcher needs to relay a street address over the radio. The street is '15th Avenue NW'. How should this be read phonetically?

Accepted Answer

Fifteen Avenue Northwest

Answer

Addresses are typically spoken as full words in radio communication for clarity: 'Fifteen Avenue Northwest'.

Question 4

Which communication behavior is MOST important for a dispatcher to maintain during a high-stress incident?

Accepted Answer

Maintaining a calm, clear tone and precise language

Answer

Calm, clear communication prevents errors, reassures callers, and ensures field units receive accurate information during critical incidents.

Question 5

What does '10-33' typically indicate in many dispatch systems?

Accepted Answer

Officer emergency or urgent request for all units to stand by

Answer

10-33 is widely used as an 'emergency traffic only' or officer emergency code, signaling that all non-emergency radio transmissions should cease.

Criticall Test Practice Test