An I&R specialist receives a call from an individual who is frustrated with the eligibility process for a local food assistance program. The caller states they were denied but believes they qualify. According to AIRS Standards, which of the following is the most appropriate action for the specialist to take?
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A
Advise the caller to give up as the agency's decision is final.
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B
Offer to contact the agency on the caller's behalf to clarify the eligibility criteria and advocate for a review of the application, with the caller's permission.
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C
Provide the caller with the phone number for a different food bank without addressing the issue with the first agency.
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D
Tell the caller to file a formal lawsuit against the agency.