Ontario Security Guard Test Conflict Resolution 6

Question 1

What is the 'principle of minimal force' in conflict resolution?

Accepted Answer

Use the least amount of force necessary to resolve the situation safely

Answer

The principle of minimal force requires that security guards use only the least amount of force necessary to achieve a lawful objective. Excessive force can result in criminal charges and civil liability.

Question 2

How does understanding 'Maslow's hierarchy of needs' help in conflict resolution?

Accepted Answer

Understanding that unmet basic needs (safety, belonging, respect) often drive conflict behaviour helps guards address root causes

Answer

Many conflicts arise from unmet needs — feeling unsafe, feeling disrespected, or feeling excluded. Recognizing which need is unmet helps the guard address the real issue behind the conflict.

Question 3

What is 'transference' in the context of security guard conflict situations?

Accepted Answer

When a person projects feelings they have about someone else onto the security guard, treating them as if they were that other person

Answer

Transference occurs when someone unconsciously projects feelings about authority figures (parents, teachers, police) onto the security guard. The guard may be treated with hostility that is not actually directed at them personally.

Question 4

What is the importance of 'documentation' after a conflict resolution?

Accepted Answer

Thorough documentation protects the guard legally, helps identify patterns, and provides evidence if the matter goes to court

Answer

Every conflict should be documented, regardless of severity. Documentation provides legal protection for the guard, helps identify recurring problems, supports training, and serves as evidence in legal proceedings.

Question 5

How can a security guard use 'redirection' as a conflict resolution technique?

Accepted Answer

By shifting the focus of the conversation away from the point of conflict to a more constructive topic or solution

Answer

Redirection involves shifting the person's attention from what is causing their anger to a more constructive topic, such as how the problem can be resolved. This interrupts the escalation cycle.

Ontario Security Guard Practice Test

Ontario Security Guard Practice Test

Ontario Security Guard Test Conflict Resolution 6