Ontario Security Guard Test Effective Communication

Question 1

What is the primary goal of effective communication for a security guard?

Accepted Answer

To clearly convey and receive information to maintain safety and resolve situations

Answer

To intimidate potential troublemakers

Answer

To demonstrate authority over others

Answer

To fill out reports quickly

Question 2

Which of the following is an example of 'active listening' in security work?

Accepted Answer

Making eye contact, nodding, and paraphrasing what the person said to confirm understanding

Answer

Interrupting the speaker to give your opinion

Answer

Looking at your phone while someone is talking

Answer

Walking away when someone is speaking

Question 3

What percentage of communication is estimated to be non-verbal?

Accepted Answer

55-93%

Answer

10%

Answer

25%

Answer

Less than 5%

Question 4

When communicating over a two-way radio, what does the term '10-4' mean?

Accepted Answer

Message received and understood

Answer

Emergency in progress

Answer

Request for backup

Answer

End of shift

Question 5

What is the 'communication loop' in the context of security operations?

Accepted Answer

The cycle of sending a message, receiving feedback, and confirming understanding

Answer

Repeating the same message over and over

Answer

Communicating only with other security guards

Answer

Using a loop antenna for radio communication

Question 6

Which of the following should a security guard avoid when writing an incident report?

Accepted Answer

Including opinions and assumptions instead of factual observations

Answer

Using specific times and dates

Answer

Describing physical descriptions of individuals

Answer

Noting weather conditions if relevant