Ontario Security Guard Test Conflict Resolution 6

Question 1

What is the 'principle of minimal force' in conflict resolution?

Accepted Answer

Use the least amount of force necessary to resolve the situation safely

Answer

Never use any force at all

Answer

Use maximum force to end conflicts quickly

Answer

Only use force when specifically ordered to do so

Question 2

How does understanding 'Maslow's hierarchy of needs' help in conflict resolution?

Accepted Answer

Understanding that unmet basic needs (safety, belonging, respect) often drive conflict behaviour helps guards address root causes

Answer

It does not help in security work

Answer

It is only relevant to psychology students

Answer

It only applies to employee conflicts

Question 3

What is 'transference' in the context of security guard conflict situations?

Accepted Answer

When a person projects feelings they have about someone else onto the security guard, treating them as if they were that other person

Answer

Transferring to a different job

Answer

Moving a detainee to a different location

Answer

Transferring a radio call to another channel

Question 4

What is the importance of 'documentation' after a conflict resolution?

Accepted Answer

Thorough documentation protects the guard legally, helps identify patterns, and provides evidence if the matter goes to court

Answer

Documentation is optional for minor conflicts

Answer

Only police need to document conflicts

Answer

Documentation is only needed for physical altercations

Question 5

How can a security guard use 'redirection' as a conflict resolution technique?

Accepted Answer

By shifting the focus of the conversation away from the point of conflict to a more constructive topic or solution

Answer

By physically redirecting a person's movement

Answer

By redirecting traffic during an emergency

Answer

By redirecting complaints to another department

Question 6

What is the 'win-win' approach to conflict resolution?

Accepted Answer

Finding a resolution where both parties feel their core needs have been addressed, even if compromises are made

Answer

Both parties getting everything they want

Answer

One party winning and pretending the other won too

Answer

Avoiding the conflict so nobody loses