Ohio Civil Service Exam Clerical Skills and Procedures 5

Question 1

When a coworker asks you to cover a task you are unfamiliar with, the best response is to:

Accepted Answer

Inform the coworker of your unfamiliarity and ask for instructions or training

Answer

Acknowledging unfamiliarity and seeking guidance prevents errors and demonstrates professional responsibility.

Question 2

Which of the following is an example of vertical filing?

Accepted Answer

Files stored upright in a drawer with folders standing on edge

Answer

Vertical filing stores folders upright in a drawer, allowing documents to be accessed from the top or front.

Question 3

A supervisor asks a clerk to maintain a log of all incoming correspondence. This log should include:

Accepted Answer

Date received, sender, subject, and action taken or required

Answer

A complete correspondence log captures all relevant details needed to track and respond to each item.

Question 4

What is the purpose of a routing slip attached to a document?

Accepted Answer

To show the sequence of people who should review or act on the document

Answer

A routing slip lists recipients in order, so each person knows who to pass the document to next.

Question 5

When using spreadsheet software to track data, which function would you use to add all values in a column?

Accepted Answer

SUM

Answer

The SUM function adds all numeric values in a specified range of cells.

Ohio Civil Service Exam Practice Test