MS-900 Microsoft 365 Pricing, Licensing & Support 4 — Questions and Answers
Question 1: A school district wants free Microsoft 365 services for students. Which plan should they investigate?
- Microsoft 365 Education A1 (Correct answer)
- Microsoft 365 Business Basic
- Microsoft 365 F1
- Microsoft 365 Apps for Students
Correct answer: Microsoft 365 Education A1
Microsoft 365 Education A1 is available for free to qualifying educational institutions for eligible students and teachers.
Question 2: Which support channel allows Microsoft 365 administrators to submit and track service requests at any time?
- Phone support only during business hours
- The Microsoft 365 admin center's Support section (Correct answer)
- Email to support@microsoft.com
- The Microsoft Store
Correct answer: The Microsoft 365 admin center's Support section
Administrators can open and manage support tickets directly through the Support section of the Microsoft 365 admin center, available 24/7.
Question 3: What is the purpose of Microsoft 365 'add-on' licenses?
- To replace existing Microsoft 365 plans with higher-tier ones
- To provide additional features or services on top of an existing base plan (Correct answer)
- To add more users to an existing subscription
- To extend the subscription period
Correct answer: To provide additional features or services on top of an existing base plan
Add-on licenses allow organizations to supplement their existing Microsoft 365 plan with specific additional capabilities without upgrading the entire plan.
Question 4: Which Microsoft 365 component provides the ability to host audio conferencing via a dial-in number for Teams meetings?
- Microsoft Teams Essentials
- Audio Conferencing add-on (Correct answer)
- Microsoft 365 Business Basic
- Microsoft Teams Phone Standard
Correct answer: Audio Conferencing add-on
The Audio Conferencing add-on enables users to join Teams meetings via a PSTN dial-in phone number, available as a separate license add-on.
Question 5: A company signs a 1-year Microsoft 365 agreement but needs to cancel after 3 months. What typically happens?
- No penalty; subscription ends immediately with no charges
- They may be subject to early termination fees or must pay the remaining months (Correct answer)
- Microsoft automatically converts them to a monthly plan
- They can switch to a free trial for remaining months
Correct answer: They may be subject to early termination fees or must pay the remaining months
Annual subscriptions typically require payment for the committed term, and early cancellation may result in fees or forfeiture of remaining prepaid amounts per the agreement terms.
Question 6: Which Microsoft 365 plan includes Microsoft Intune for mobile device management as part of the base subscription?
- Microsoft 365 Business Basic
- Microsoft 365 Business Standard
- Microsoft 365 Business Premium (Correct answer)
- Microsoft 365 Apps for Business
Correct answer: Microsoft 365 Business Premium
Microsoft 365 Business Premium includes Microsoft Intune and Azure AD Premium P1 for advanced device and identity management.
Question 7: What does 'seat' mean in the context of Microsoft 365 licensing?
- A physical workstation assigned to a user
- A single user license entitlement within a subscription (Correct answer)
- A storage allocation per user
- A device enrolled in Intune
Correct answer: A single user license entitlement within a subscription
In Microsoft 365, a 'seat' refers to a single user license purchased as part of a subscription, often used interchangeably with 'license' or 'user slot.'
MS-900 Microsoft 365 Pricing, Licensing & Support 4
A school district wants free Microsoft 365 services for students.
Which plan should they investigate?