MPA Organizational Theory and Management 3

Question 1

What is 'strategic planning' in a public organization?

Accepted Answer

A systematic process for defining an organization's direction, setting priorities, and aligning resources with long-term goals

Answer

Strategic planning in public organizations involves assessing the environment (SWOT analysis), defining mission and vision, setting strategic goals, and developing action plans to achieve them.

Question 2

In organizational change management, Kurt Lewin's three-step model involves:

Accepted Answer

Unfreezing, changing, and refreezing

Answer

Lewin's model describes organizational change as unfreezing current practices, implementing new behaviors or structures, and then refreezing to stabilize the new way of operating.

Question 3

Which management concept refers to delegating authority and decision-making power to lower levels of an organization?

Accepted Answer

Decentralization

Answer

Decentralization redistributes decision-making authority downward or outward in an organization, enabling faster responses and greater local responsiveness.

Question 4

What is a 'matrix organizational structure'?

Accepted Answer

A structure where employees report to both functional managers and project managers simultaneously

Answer

In a matrix structure, employees have dual reporting relationships — to a functional department head and to a project or program manager — combining functional expertise with project coordination.

Question 5

What does 'Frederick Taylor's scientific management' primarily emphasize?

Accepted Answer

Finding the single best way to perform each task through time-and-motion studies to maximize efficiency

Answer

Taylor's scientific management applied systematic analysis of work processes — particularly time-and-motion studies — to optimize efficiency through standardized methods and monetary incentives.

MPA - Master of Public Administration Practice Test

MPA - Master of Public Administration Practice Test

MPA Organizational Theory and Management 3