MPA Organizational Theory and Management

Question 1

Max Weber's model of bureaucracy is characterized by which of the following?

Accepted Answer

Hierarchy, written rules, specialization, and impersonality

Answer

Informal networks, charismatic authority, and flexible rules

Answer

Flat structure, employee autonomy, and mission-driven culture

Answer

Elected leadership, constituency representation, and decentralized power

Question 2

Which management theory argues that workers are primarily motivated by social relationships and a sense of belonging rather than financial incentives alone?

Accepted Answer

Human relations theory

Answer

Scientific management (Taylorism)

Answer

Bureaucratic theory

Answer

Public choice theory

Question 3

What does 'span of control' refer to in organizational management?

Accepted Answer

The number of subordinates a manager directly supervises

Answer

The geographic territory managed by a field office

Answer

The range of policy areas an agency is responsible for

Answer

The budget authority delegated to a program manager

Question 4

Which concept describes the tendency of organizations to adopt similar structures, practices, and cultures over time due to environmental pressures?

Accepted Answer

Institutional isomorphism

Answer

Organizational entropy

Answer

Bounded rationality

Answer

Agency drift

Question 5

In Maslow's hierarchy of needs applied to public organizations, what level must be satisfied before employees can be motivated by higher-order needs like esteem and self-actualization?

Accepted Answer

Both physiological and safety needs must be met first

Answer

Social/belonging needs

Answer

Safety and security needs

Answer

Physiological needs

Question 6

What is 'total quality management' (TQM) as applied in public administration?

Accepted Answer

A management philosophy focused on continuous improvement, customer focus, and employee involvement to enhance quality

Answer

A system of standardized employee evaluations

Answer

A financial auditing framework for government agencies

Answer

A procurement strategy for purchasing high-quality goods