MPA Organizational Theory and Management 3

Question 1

What is 'strategic planning' in a public organization?

Accepted Answer

A systematic process for defining an organization's direction, setting priorities, and aligning resources with long-term goals

Answer

A month-to-month operational scheduling process

Answer

The annual performance appraisal process for senior executives

Answer

A method for managing day-to-day personnel issues

Question 2

In organizational change management, Kurt Lewin's three-step model involves:

Accepted Answer

Unfreezing, changing, and refreezing

Answer

Plan, do, check, act

Answer

Diagnosis, intervention, and evaluation

Answer

Forming, storming, norming, and performing

Question 3

Which management concept refers to delegating authority and decision-making power to lower levels of an organization?

Accepted Answer

Decentralization

Answer

Centralization

Answer

Standardization

Answer

Specialization

Question 4

What is a 'matrix organizational structure'?

Accepted Answer

A structure where employees report to both functional managers and project managers simultaneously

Answer

An organizational chart displayed in a spreadsheet format

Answer

A hierarchy with exactly four levels of management

Answer

A flat structure with no formal reporting relationships

Question 5

What does 'Frederick Taylor's scientific management' primarily emphasize?

Accepted Answer

Finding the single best way to perform each task through time-and-motion studies to maximize efficiency

Answer

Worker participation in setting production goals

Answer

Creating a healthy social environment to improve morale

Answer

Empowering workers to make production decisions

Question 6

The concept of 'administrative discretion' in public organizations refers to:

Accepted Answer

The authority granted to administrators to exercise judgment within the scope of their legal mandate

Answer

The power of courts to review agency decisions

Answer

The right of Congress to override agency rules

Answer

The confidentiality protections afforded to government records