Hospitality and Tourism Front Office Operations 3

Question 1

What is a 'comp' room in hotel operations?

Accepted Answer

A room provided free of charge

Answer

A complimentary (comp) room is provided at no charge to guests, often for VIPs, loyalty members, or as a service recovery gesture.

Question 2

What is 'upselling' in the context of hotel front desk operations?

Accepted Answer

Encouraging guests to purchase a higher room category or add-ons

Answer

Upselling involves offering guests premium room types, packages, or amenities beyond their original booking to increase revenue.

Question 3

What is the purpose of a hotel's night audit?

Accepted Answer

Reconciling daily financial transactions and closing the business day

Answer

The night audit reviews all daily transactions, balances accounts, and generates reports to close the financial day.

Question 4

What does 'double occupancy' mean in hotel terms?

Accepted Answer

A room occupied by two guests

Answer

Double occupancy refers to a room being used by two guests, and hotels often charge a per-person rate for the second guest.

Question 5

What is a 'block' in hotel reservations?

Accepted Answer

A set of rooms held for a specific group or event

Answer

A block is a group of rooms reserved under a single name (such as a wedding or conference) at a negotiated rate.

Hospitality and Tourism Practice Test