Hospitality and Tourism Front Office Operations 3

Question 1

What is a 'comp' room in hotel operations?

Accepted Answer

A room provided free of charge

Answer

A computer-controlled room

Answer

A room needing maintenance

Answer

A connecting room

Question 2

What is 'upselling' in the context of hotel front desk operations?

Accepted Answer

Encouraging guests to purchase a higher room category or add-ons

Answer

Selling items at a higher price than listed

Answer

Charging for early check-in

Answer

Selling room keys to third parties

Question 3

What is the purpose of a hotel's night audit?

Accepted Answer

Reconciling daily financial transactions and closing the business day

Answer

Inspecting guest rooms at night

Answer

Scheduling night shift staff

Answer

Monitoring security cameras

Question 4

What does 'double occupancy' mean in hotel terms?

Accepted Answer

A room occupied by two guests

Answer

Two guests in separate rooms

Answer

Booking a room for two consecutive nights

Answer

Two reservations for the same room

Question 5

What is a 'block' in hotel reservations?

Accepted Answer

A set of rooms held for a specific group or event

Answer

A security measure for certain rooms

Answer

A room type not available for booking

Answer

A maintenance closure on a floor

Question 6

What is the 'rack rate' in hotel pricing?

Accepted Answer

The highest published room rate before any discounts

Answer

The discounted rate for loyalty members

Answer

The rate for rooms near an equipment rack

Answer

The group booking rate