Hospitality and Tourism Housekeeping Operations

Question 1

What does 'OOO' mean on a hotel room status report?

Accepted Answer

Out of Order

Answer

Occupied, Occupied, and Organized

Answer

Open for Occupancy Online

Answer

Outstanding Order Outstanding

Question 2

What is the standard procedure for handling a 'Do Not Disturb' (DND) sign in US hotels?

Accepted Answer

Respect the sign and skip cleaning unless the guest requests service

Answer

Enter anyway after one hour

Answer

Call the front desk immediately

Answer

Remove the sign and clean after 2 PM

Question 3

What is a 'section' in hotel housekeeping?

Accepted Answer

A group of rooms assigned to one housekeeper for their shift

Answer

A specific floor of the hotel

Answer

The linen supply area

Answer

A designated smoking area

Question 4

What is the correct sequence for cleaning a hotel guest room?

Accepted Answer

Strip beds, clean bathroom, dust and wipe surfaces, vacuum

Answer

Vacuum, strip beds, clean bathroom, dust

Answer

Clean bathroom, make beds, vacuum, dust

Answer

Dust, vacuum, strip beds, clean bathroom

Question 5

What is the purpose of a 'par stock' level in hotel housekeeping linen management?

Accepted Answer

The minimum quantity of linen needed to operate without shortage

Answer

The price per linen item

Answer

The maximum number of rooms a housekeeper can clean

Answer

The par rating for guest satisfaction

Question 6

What is 'turndown service' in luxury hotel housekeeping?

Accepted Answer

An evening service that prepares the room for sleep

Answer

Refusing a guest's special request

Answer

A procedure for checking guests out early

Answer

Folding back the lobby carpet at night