Home Depot Assessment Home Depot Work Knowledge 3

Question 1

An associate notices a spill in an aisle. The correct first action is to:

Accepted Answer

Stay with or mark the spill and get it cleaned promptly

Answer

Securing and cleaning a spill quickly prevents slip-and-fall injuries.

Question 2

Before operating a forklift or reach truck in the store, an associate must:

Accepted Answer

Be properly trained and certified

Answer

Powered equipment requires formal certification to ensure safe operation.

Question 3

A customer wants to return an item without a receipt. The best practice is to:

Accepted Answer

Follow the store return policy, which may allow lookup or store credit

Answer

Following the documented return policy ensures fair, consistent handling.

Question 4

Cross-selling done well means:

Accepted Answer

Suggesting related items the customer genuinely needs, like brushes with paint

Answer

Helpful cross-selling completes the project and improves customer satisfaction.

Question 5

Which is the proper way to lift a heavy box of tile?

Accepted Answer

Bend the knees, keep the back straight, and lift with the legs

Answer

Lifting with the legs and a straight back prevents back injuries.

Home Depot Assessment Practice Test