Home Depot Assessment Home Depot Work Knowledge 3 — Questions and Answers
Question 1: An associate notices a spill in an aisle. The correct first action is to:
- Walk past it
- Stay with or mark the spill and get it cleaned promptly (Correct answer)
- Wait for the next shift
- Tell a customer to be careful
Correct answer: Stay with or mark the spill and get it cleaned promptly
Securing and cleaning a spill quickly prevents slip-and-fall injuries.
Question 2: Before operating a forklift or reach truck in the store, an associate must:
- Just be over 18
- Be properly trained and certified (Correct answer)
- Ask a coworker for tips
- Read the manual once
Correct answer: Be properly trained and certified
Powered equipment requires formal certification to ensure safe operation.
Question 3: A customer wants to return an item without a receipt. The best practice is to:
- Refuse immediately
- Follow the store return policy, which may allow lookup or store credit (Correct answer)
- Give cash no matter what
- Tell them returns are impossible
Correct answer: Follow the store return policy, which may allow lookup or store credit
Following the documented return policy ensures fair, consistent handling.
Question 4: Cross-selling done well means:
- Pressuring customers to overspend
- Suggesting related items the customer genuinely needs, like brushes with paint (Correct answer)
- Only mentioning the most expensive option
- Never recommending anything
Correct answer: Suggesting related items the customer genuinely needs, like brushes with paint
Helpful cross-selling completes the project and improves customer satisfaction.
Question 5: Which is the proper way to lift a heavy box of tile?
- Bend at the waist and twist
- Bend the knees, keep the back straight, and lift with the legs (Correct answer)
- Lift quickly to get it over with
- Drag it across the floor always
Correct answer: Bend the knees, keep the back straight, and lift with the legs
Lifting with the legs and a straight back prevents back injuries.
Question 6: A pro customer needs a large bulk order delivered. You should direct them to:
- The garden center
- The Pro Desk for bulk orders and delivery services (Correct answer)
- Self-checkout
- The return counter
Correct answer: The Pro Desk for bulk orders and delivery services
The Pro Desk specializes in large orders, bulk pricing, and delivery coordination.
Question 7: When a customer is frustrated about a long checkout line, the best response is to:
- Argue it isn't your fault
- Stay calm, apologize, and help open a lane or call for backup (Correct answer)
- Ignore them
- Tell them to shop elsewhere
Correct answer: Stay calm, apologize, and help open a lane or call for backup
Calm acknowledgment and action de-escalates frustration and keeps customers loyal.
Home Depot Assessment Home Depot Work Knowledge 3
An associate notices a spill in an aisle.
The correct first action is to: