Home Depot Assessment Home Depot Work Knowledge 3

Question 1

An associate notices a spill in an aisle. The correct first action is to:

Accepted Answer

Stay with or mark the spill and get it cleaned promptly

Answer

Walk past it

Answer

Wait for the next shift

Answer

Tell a customer to be careful

Question 2

Before operating a forklift or reach truck in the store, an associate must:

Accepted Answer

Be properly trained and certified

Answer

Just be over 18

Answer

Ask a coworker for tips

Answer

Read the manual once

Question 3

A customer wants to return an item without a receipt. The best practice is to:

Accepted Answer

Follow the store return policy, which may allow lookup or store credit

Answer

Refuse immediately

Answer

Give cash no matter what

Answer

Tell them returns are impossible

Question 4

Cross-selling done well means:

Accepted Answer

Suggesting related items the customer genuinely needs, like brushes with paint

Answer

Pressuring customers to overspend

Answer

Only mentioning the most expensive option

Answer

Never recommending anything

Question 5

Which is the proper way to lift a heavy box of tile?

Accepted Answer

Bend the knees, keep the back straight, and lift with the legs

Answer

Bend at the waist and twist

Answer

Lift quickly to get it over with

Answer

Drag it across the floor always

Question 6

A pro customer needs a large bulk order delivered. You should direct them to:

Accepted Answer

The Pro Desk for bulk orders and delivery services

Answer

The garden center

Answer

Self-checkout

Answer

The return counter

Question 7

When a customer is frustrated about a long checkout line, the best response is to:

Accepted Answer

Stay calm, apologize, and help open a lane or call for backup

Answer

Argue it isn't your fault

Answer

Ignore them

Answer

Tell them to shop elsewhere