Home Depot Assessment Cheat Sheet 2026

The 30 highest-yield Home Depot Assessment facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. A customer needs to seal a leaky bathroom joint. The right product is generally: → A waterproof silicone or bathroom caulk
2. A 20% discount is applied to an $85.00 item. What is the sale price? → $68.00
3. A teamwork situation: a coworker is overwhelmed at the pro desk during a rush. You should: → Offer to help if your area is covered
4. Home Depot's Code of Ethics requires associates to: → Act with integrity, avoid conflicts of interest, and report unethical behavior
5. Which Home Depot department would carry PVC pipe, copper fittings, and pipe wrenches? → Plumbing
6. A shelf is stocked with 45 units of a product. During a shift, 12 units are sold. How many units remain on the shelf? → 33 units
7. CX placed an online order for a shed and wishes to cancel it. → Online dept
8. What does 'First Phone' mean in the context of Home Depot customer interactions? → Answering the phone within a set number of rings to provide prompt service
9. Which conclusion is valid: Some ladders are aluminum. All aluminum items are recyclable. Therefore... → Some ladders are recyclable
10. A caller asks whether an out-of-stock item will be restocked, but you have no restock date. What should you do? → Offer to check nearby stores or set up a notification when it returns
11. A caller is confused about which product fits their project. What is the most helpful approach? → Ask clarifying questions about the project before recommending products
12. An associate notices a spill in an aisle. The correct first action is to: → Stay with or mark the spill and get it cleaned promptly
13. A customer wants to place a large order for a contractor business. What is the best way to add value? → Mention Pro Xtra benefits and bulk pricing options that may help them
14. What is the correct way to handle a cash drawer discrepancy at the end of a shift? → Report the discrepancy to a supervisor and document it per store procedures
15. A customer needs assistance in a department outside your area. What is the BEST action? → Walk them to the correct department and connect them with the right associate
16. A caller is overwhelmed by too many product choices. How can you best help? → Narrow options by asking about budget, project, and preferences
17. You are helping a customer when your radio goes off with a department call. What should you do? → Finish helping the customer, then respond to the radio call as quickly as possible
18. A register starts with $200 in cash. After $350 in cash sales and $80 in cash refunds, how much cash is in the drawer? → $470
19. Delivering excellent service to a pro contractor often means: → Knowing their needs, offering bulk options, and saving them time
20. A customer buying lumber for an outdoor deck should be guided toward: → Pressure-treated or weather-resistant lumber
21. A customer is looking for a product to unclog a slow drain. What would be the most appropriate recommendation? → A drain cleaning product or mechanical drain snake appropriate for their pipe type
22. What is the purpose of Home Depot's 'shrink' reduction efforts? → To reduce inventory loss from theft, damage, and administrative errors
23. A customer is buying lumber priced at $2.50 per linear foot. If they need 24 linear feet, what is the total cost before tax? → $60.00
24. Complete the pattern: A2, B4, C6, D8, ___ → E10
25. When using the store's handheld device to check stock, you are mainly trying to: → Locate inventory, aisle locations, and pricing for customers
26. A customer wants to return an item but does not have their receipt. What is the BEST action? → Look up the transaction using their credit card or phone number per store return policy
27. What is the significance of a 'stop work authority' policy at Home Depot? → Any associate can stop work they believe is unsafe without fear of retaliation
28. What does the term 'near miss' mean in workplace safety? → An incident that could have caused injury or damage but did not
29. A drill battery charges 20% in 15 minutes. How long to reach a full charge from empty? → 75 minutes
30. If a shift runs from 9:00 AM to 5:30 PM with a 30-minute unpaid break, how many paid hours are worked? → 8