HHA Mental and Emotional Support 3

Question 1

Which communication technique is MOST effective when speaking with a patient who has anxiety?

Accepted Answer

Using slow, calm speech and simple, clear statements

Answer

Slow, calm, and clear communication reduces environmental stress and helps an anxious patient feel safe and in control.

Question 2

A patient is grieving the recent death of a spouse. Which HHA response is MOST appropriate?

Accepted Answer

Sit with the patient, acknowledge the loss, and listen without judgment

Answer

Being present, acknowledging the loss, and listening without judgment validates the patient's grief and provides genuine comfort.

Question 3

What does 'active listening' require an HHA to do?

Accepted Answer

Maintain eye contact, nod, and reflect back what the patient says

Answer

Active listening involves nonverbal engagement and verbal reflection to show the patient they are fully heard and understood.

Question 4

A patient refuses to take their prescribed antidepressant, saying 'It means I'm crazy.' The HHA's best response is to:

Accepted Answer

Listen to the concern, acknowledge the feeling, and report the refusal to the supervisor

Answer

The HHA's role is to acknowledge the patient's feelings, not force or deceive, and report medication refusal to the care team.

Question 5

Which behavior from an HHA MOST promotes a patient's sense of dignity and self-worth?

Accepted Answer

Asking for the patient's preferences and involving them in their own care

Answer

Involving patients in decisions about their own care preserves autonomy and reinforces their dignity and sense of control.

HHA Practice Test