HHA Communication and Interpersonal Skills 3

Question 1

A client's family member asks you to keep certain information from the client 'for their own good.' You should:

Accepted Answer

Explain that you must follow the care plan and consult your supervisor

Answer

The HHA should not make independent decisions about withholding information but should involve the supervisor and follow the established care plan.

Question 2

Which action by an HHA demonstrates professional boundaries in communication?

Accepted Answer

Keeping conversations focused on the client's needs and well-being

Answer

Maintaining professional boundaries means keeping the focus on the client's care rather than the HHA's personal life.

Question 3

A client who speaks limited English nods in agreement during instruction. The BEST way to confirm understanding is to:

Accepted Answer

Ask the client to repeat the instructions in their own words or demonstrate the task

Answer

Asking the client to demonstrate or restate instructions is the most reliable way to verify comprehension.

Question 4

When reporting a client's pain to the nurse, the HHA should include:

Accepted Answer

Location, intensity, description, and when it started

Answer

Thorough pain reporting includes location, rating, character, and onset so the nurse can assess and act appropriately.

Question 5

A client becomes angry and raises their voice at the HHA. The BEST response is to:

Accepted Answer

Remain calm, speak in a low steady tone, and try to identify the cause

Answer

Staying calm and using a low tone helps de-escalate the situation while preserving the therapeutic relationship.

HHA Practice Test