HHA Communication and Interpersonal Skills 2

Question 1

A client with hearing loss does not respond when you speak. What is the BEST first action?

Accepted Answer

Move to face the client directly and reduce background noise

Answer

Facing the client and minimizing background noise are effective first steps for communicating with someone who has hearing loss.

Question 2

When documenting client care, which practice is MOST important?

Accepted Answer

Document observations objectively and promptly

Answer

Objective, timely documentation ensures accurate continuity of care and legal accountability.

Question 3

A client says, 'I feel like no one cares about me anymore.' The BEST response is:

Accepted Answer

'That sounds really painful. Can you tell me more?'

Answer

Reflecting feelings and inviting the client to share more demonstrates empathy and active listening.

Question 4

Which of the following is an example of nonverbal communication?

Accepted Answer

Maintaining eye contact while listening

Answer

Eye contact is a form of nonverbal communication that conveys attention and respect.

Question 5

A client from a different cultural background refuses to make eye contact during conversation. The HHA should:

Accepted Answer

Recognize this may be a cultural norm and adapt accordingly

Answer

Eye contact norms vary across cultures; the HHA should be culturally sensitive and adapt communication style.

HHA Practice Test