GCP GCP Change Management & Organizational Development 3

Question 1

What is the primary goal of a 'sustainment plan' following a change implementation?

Accepted Answer

Embed the change into daily operations so that new behaviors become the new norm

Answer

A sustainment plan ensures the change sticks by reinforcing new behaviors through performance management, coaching, and ongoing communication after go-live.

Question 2

Which leadership style is most effective during the early stages of a major organizational change?

Accepted Answer

Transformational leadership

Answer

Transformational leaders inspire a shared vision, motivate through meaning rather than just compliance, and are most effective at rallying people around significant change.

Question 3

A 'change impact analysis' documents which of the following?

Accepted Answer

The specific processes, roles, systems, and behaviors that will be different after the change

Answer

A change impact analysis identifies what specifically will change — processes, job roles, tools, skills required — so affected stakeholders can be prepared accordingly.

Question 4

In organizational development, 'force field analysis' is used to:

Accepted Answer

Identify and weigh driving forces that support change against restraining forces that resist it

Answer

Force field analysis (developed by Lewin) helps change managers visualize and strengthen the forces driving change while reducing the forces blocking it.

Question 5

What role does 'two-way communication' play in a successful change initiative?

Accepted Answer

It builds trust and surfaces concerns early by allowing employees to ask questions and provide feedback

Answer

Two-way communication demonstrates respect for employees, surfaces implementation problems early, and significantly increases change adoption rates.

GCP Test Practice Test

GCP Test Practice Test

GCP GCP Change Management & Organizational Development 3