GCP GCP Change Management & Organizational Development 3

Question 1

What is the primary goal of a 'sustainment plan' following a change implementation?

Accepted Answer

Embed the change into daily operations so that new behaviors become the new norm

Answer

Document lessons learned for the project closeout report

Answer

Plan the next change initiative

Answer

Evaluate contractor performance

Question 2

Which leadership style is most effective during the early stages of a major organizational change?

Accepted Answer

Transformational leadership

Answer

Laissez-faire leadership

Answer

Transactional leadership

Answer

Autocratic leadership without input

Question 3

A 'change impact analysis' documents which of the following?

Accepted Answer

The specific processes, roles, systems, and behaviors that will be different after the change

Answer

The financial cost of not making the change

Answer

The legal requirements driving the change initiative

Answer

Executive compensation adjustments related to the change

Question 4

In organizational development, 'force field analysis' is used to:

Accepted Answer

Identify and weigh driving forces that support change against restraining forces that resist it

Answer

Map information technology dependencies

Answer

Analyze supply chain disruption scenarios

Answer

Assess financial market forces affecting the organization

Question 5

What role does 'two-way communication' play in a successful change initiative?

Accepted Answer

It builds trust and surfaces concerns early by allowing employees to ask questions and provide feedback

Answer

It is not important — top-down messaging is sufficient for change adoption

Answer

It slows the change process by creating too many feedback loops

Answer

It is only relevant for changes affecting more than 500 employees

Question 6

Which metric best measures the adoption and utilization of a change by employees over time?

Accepted Answer

Percentage of employees performing new behaviors correctly in their day-to-day work

Answer

Number of training sessions delivered

Answer

Volume of communication messages sent

Answer

Number of change management team members assigned