GCP GCP Change Management & Organizational Development 2

Question 1

Kotter's 8-Step Model for leading change begins with which first step?

Accepted Answer

Create a sense of urgency

Answer

Kotter's first step is establishing a sense of urgency by helping people see why change is necessary and must happen now.

Question 2

What is 'organizational culture' and why is it critical in change management?

Accepted Answer

The shared values, beliefs, and behaviors that shape how work gets done and determine change receptivity

Answer

Organizational culture represents deeply held values and norms that either support or undermine change efforts — culture that conflicts with a change will derail it.

Question 3

A 'readiness assessment' conducted before a change initiative helps organizations:

Accepted Answer

Identify gaps in capability, culture, and commitment that must be addressed for the change to succeed

Answer

Readiness assessments diagnose the organization's current state versus the desired state, revealing barriers that must be addressed before implementation.

Question 4

Which organizational development (OD) intervention focuses on improving how teams work together by examining group processes, communication, and roles?

Accepted Answer

Team Building / Process Consultation

Answer

Team building and process consultation OD interventions help groups examine and improve their own norms, communication patterns, and collaborative processes.

Question 5

The 'Prosci Change Triangle' (PCT) model identifies which three elements as critical for successful change?

Accepted Answer

Leadership/Sponsorship, Project Management, and Change Management

Answer

Prosci's PCT model shows that successful change requires all three elements — leadership sponsorship, project management, and change management — working together.

GCP Test Practice Test

GCP Test Practice Test

GCP GCP Change Management & Organizational Development 2