GCP GCP Change Management & Organizational Development 2

Question 1

Kotter's 8-Step Model for leading change begins with which first step?

Accepted Answer

Create a sense of urgency

Answer

Build a guiding coalition

Answer

Develop a change vision

Answer

Communicate the vision

Question 2

What is 'organizational culture' and why is it critical in change management?

Accepted Answer

The shared values, beliefs, and behaviors that shape how work gets done and determine change receptivity

Answer

The formal org chart structure that defines reporting lines

Answer

The employee handbook and HR policy documents

Answer

The technology systems used to manage workflows

Question 3

A 'readiness assessment' conducted before a change initiative helps organizations:

Accepted Answer

Identify gaps in capability, culture, and commitment that must be addressed for the change to succeed

Answer

Finalize the project budget and timeline

Answer

Select the change management consulting firm

Answer

Draft the communications plan

Question 4

Which organizational development (OD) intervention focuses on improving how teams work together by examining group processes, communication, and roles?

Accepted Answer

Team Building / Process Consultation

Answer

Job Enrichment

Answer

Job Rotation

Answer

Management by Objectives (MBO)

Question 5

The 'Prosci Change Triangle' (PCT) model identifies which three elements as critical for successful change?

Accepted Answer

Leadership/Sponsorship, Project Management, and Change Management

Answer

Scope, Schedule, and Budget

Answer

People, Process, and Technology

Answer

Vision, Strategy, and Tactics

Question 6

What is 'change saturation' and how does it affect employees?

Accepted Answer

When the volume and pace of organizational changes overwhelm employees' capacity to absorb them

Answer

When employees are fully trained and comfortable with a new process

Answer

The point at which a change initiative achieves full adoption

Answer

A measurement of how many change projects are on schedule