GCP GCP Change Management & Organizational Development 2 — Questions and Answers
Question 1: Kotter's 8-Step Model for leading change begins with which first step?
- Build a guiding coalition
- Create a sense of urgency (Correct answer)
- Develop a change vision
- Communicate the vision
Correct answer: Create a sense of urgency
Kotter's first step is establishing a sense of urgency by helping people see why change is necessary and must happen now.
Question 2: What is 'organizational culture' and why is it critical in change management?
- The formal org chart structure that defines reporting lines
- The shared values, beliefs, and behaviors that shape how work gets done and determine change receptivity (Correct answer)
- The employee handbook and HR policy documents
- The technology systems used to manage workflows
Correct answer: The shared values, beliefs, and behaviors that shape how work gets done and determine change receptivity
Organizational culture represents deeply held values and norms that either support or undermine change efforts — culture that conflicts with a change will derail it.
Question 3: A 'readiness assessment' conducted before a change initiative helps organizations:
- Finalize the project budget and timeline
- Identify gaps in capability, culture, and commitment that must be addressed for the change to succeed (Correct answer)
- Select the change management consulting firm
- Draft the communications plan
Correct answer: Identify gaps in capability, culture, and commitment that must be addressed for the change to succeed
Readiness assessments diagnose the organization's current state versus the desired state, revealing barriers that must be addressed before implementation.
Question 4: Which organizational development (OD) intervention focuses on improving how teams work together by examining group processes, communication, and roles?
- Job Enrichment
- Team Building / Process Consultation (Correct answer)
- Job Rotation
- Management by Objectives (MBO)
Correct answer: Team Building / Process Consultation
Team building and process consultation OD interventions help groups examine and improve their own norms, communication patterns, and collaborative processes.
Question 5: The 'Prosci Change Triangle' (PCT) model identifies which three elements as critical for successful change?
- Scope, Schedule, and Budget
- Leadership/Sponsorship, Project Management, and Change Management (Correct answer)
- People, Process, and Technology
- Vision, Strategy, and Tactics
Correct answer: Leadership/Sponsorship, Project Management, and Change Management
Prosci's PCT model shows that successful change requires all three elements — leadership sponsorship, project management, and change management — working together.
Question 6: What is 'change saturation' and how does it affect employees?
- When employees are fully trained and comfortable with a new process
- When the volume and pace of organizational changes overwhelm employees' capacity to absorb them (Correct answer)
- The point at which a change initiative achieves full adoption
- A measurement of how many change projects are on schedule
Correct answer: When the volume and pace of organizational changes overwhelm employees' capacity to absorb them
Change saturation occurs when employees face more change than they can successfully navigate, leading to fatigue, resistance, and declining performance.
GCP GCP Change Management & Organizational Development 2
Kotter's 8-Step Model for leading change begins with which first step?